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PG27VQ RMA TWICED AND OUT OF WARRANTY

Pthegame1
Level 7

Hi Rog,

 

I am a ROG fan since ASUS rebranded. Purchased my first gaming monitor PG27VQ and after awhile experienced an awful lines. I claimed the warranty and they replaced it with brand new PG27VQ but after a year I experienced the lines coming out of the screen again.

I tried to contact asus philippines and said that they are not able to fix the lines as the warranty is expried. My point is, PG27VQ is a defective monitor asus created and why should we consumers had to suffer by paying a lot of money and they will not replace it with other asus rog monitors. It's just sad that my PG27VQ is now sitting and I cannot do anything to save it.

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @Pthegame1 ,

I'm sorry you're experiencing this issue. 
Could you please provide the product serial number in a private message? 
Thank you.

Do ASUS have solution for this? Or will they dump us in thin air and say TY?