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pg27uq led driver module up in smoke

jimbo4510
Level 8

hello my pq27uq led driver board as burnt out and i see there as been couple of other peoples doing the same  i am  hoping  can we get replacement  led driver boards as it great screen and expensive but i thought it would last longer then it has thanks 

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6 REPLIES 6

Jiaszzz_ROG
Customer Service Agent

Hello, @jimbo4510 

Based on the situation you describe, it is recommended that you visit the ASUS Repair Center to have the ASUS ROG Swift PG27UQ checked.
Please refer to ASUS - Support for further assistance.

Thank you.

The problem is i have  been  down this path before for rma of other devices and plus i live in australia and the support i have been given wasnt very good 

Jiaszzz_ROG
Customer Service Agent

Hello, @jimbo4510 

We apologize for any inconvenience, but based on the situation you described, it will be necessary for you to send the product in for repair and further inspection.
If you have any concerns or difficulties after sending it for repair, please feel free to PM me the details along with the the RMA number. 

Thank you.

the screen is just out or warrranty  aswell

 

Jiaszzz_ROG
Customer Service Agent

Hello, @jimbo4510 

May I ask if there are any other functions that are also not working as expected instead of the LED indicator light not turning on properly?
If the warranty has expired, there might be associated inspection and repair costs.
We recommend considering your needs and deciding whether to proceed with a repair accordingly.

Thank you.

The screen would not boot up aswell