Hello @Mrx4564 !
Thank you for contacting us and detailing the issues with your brand new ASUS ROG Swift PG27UCDM monitor.
We understand the frustration of having non-responsive OSD buttons and indicator lights.
Since you have already performed common troubleshooting steps like power cycling and attempting to unlock the buttons, and the issue persists.
As this is a newly purchased product, and the primary controls are non-functional, we recommend you directly contact the original point of purchase or your local retailer to arrange for further assistance.
Thank you for your understanding and cooperation.
