Hi there - I have just received this monitor in the UK and I’m a bit relieved to see that others are having the same problem… I thought my monitor was faulty! As others have mentioned, the monitor is turning off after periods of sitting still, because of the neo-proximity setting. Having the screen turn off mid-game is extremely annoying and it breaks all immersion from your use of the monitor, because you are just worrying that it’s going to happen again. Hopefully this will be fixed via a firmware update.
I’m not a technical person but from what ASUS have said in this thread (“try wearing brighter clothing”) maybe the sensor struggling with detecting a person in a darker room. Obviously, this sort of monitor (QD-OLED) demands a darker room. In which case maybe what the monitor needs is a ‘dark room’ setting that boosts the sensitivity of the sensor…? Dunno, just an idea. But the true solution is to ‘set and forget’ - it sort of defeats the purpose of the sensor if you have to set it for different scenarios.
It really is brilliant when it works - such a great way of minimising the possibility (and fear) of burn in so I’d be really grateful if this was fixed.
As for some of the other comments, if your proximity sensor is turned off and you’re still getting black screens, two possibilities. First, the power connector and plug was a little loose for me when I first plugged in… and I realised I hadn’t pushed it in all the way.
Secondly, DSC (display stream compression) may be the culprit - you can turn this off in the monitor settings. With it on, windows can auto choose the level of compression that is applied… causing the monitors to turn on and off - this issue is exacerbated by cable bandwidth problems. I have encountered this on a 4K IPS monitor of mine which is advertised as 160hz but encounters black screen issues (occasionally black screen) unless set to 144hz - which I think avoids the compression switching behaviour that results in the black screens. It’s pretty much impossible to say for sure but I’m willing to bet that it’s the DSC. Unfortunately, it’s not possible to turn DSC off on that monitor.
If you do turn DSC off, you will be limited to 120hz at 4K connecting with a GPU via a display port (DP) 1.4 connector. The only way to get 240hz 4K without DSC enabled is to have a GPU which has a DP 2.1 output at UHBR 20 (i.e. 80gb/s).
Be warned: there are different versions of DP 2.1… you are not necessarily always getting the full UHBR 20. For example, the new AMD GPUs only output at UHBR 13.5 despite being DP 2.1. For now, you’ll need a 50 series Nvidia GPU to get 240hz 4K without DSC. As always, be very careful reviewing the specs of any card you buy (even the Nvidia ones).
I hope some of that info helps people! Thanks.
