cancel
Showing results for 
Search instead for 
Did you mean: 

PG27AQN DSC issue

patryk92
Level 9

I've recently noticed that in all games I see a small stripe at the bottom right of the screen that changes color when I move the mouse. When I deactivate DSC, this stripe does not appear. On a black background in the game, this stripe seems to disappear.

I suspect that this problem is due to the screen, but the graphics card could also have something to do with it. My question to you: can you also recognize this problem?

I filmed very unprofessionally with my cell phone:

One more thing; Since I got this monitor, the monitor sometimes goes black after I start a game if I have DSC enabled, but this does not happen if DSC is disabled. Since then I have solved the problem by pressing Win+ctrl+shift+B. This problem is still super annoying, when will this problem be solved?

128 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @patryk92 ,

thank you for your patience, and we apologize for the delayed response due to the holiday. 

To assist you with the issue, we would like to confirm the following:

  1. Please ensure that your monitor’s driver is up to date with the latest version.
  2. When did this issue start occurring? Has it been present since you purchased the display, or has it only recently appeared?
  3. Does this issue only occur when DSC is enabled? Does it disappear when DSC is turned off?
  4. Have you tested with different cables? Has the issue improved?
  5. Please confirm if your graphics card driver has been updated to the latest version.
  6. We recommend restoring the monitor to its factory settings to see if the issue can be resolved.
  7. When the black screen occurs, does the background sound continue to play? Does the screen recover automatically after a period of time?

Please confirm the above details and provide your feedback so that we can further assist you. Thank you for your cooperation.