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PG27AQDM insane image retention?

MoistCasual
Level 7

I have occasional crazy image retention on my oled panel. Sometimes when i turn it on (very periodically), it retains all images. Sometimes twice a week, sometimes once in 10 days.

Tried RMA it, they have turned it on and off 4-5 times as per their e-mail, and tell me the panel has No Faults Found.

Am I crazy? Is what is shown in the video and pic below, to be considered NFF?

1000014203.jpg

https://drive.google.com/file/d/1HKuDs1YKEwTEI5duChnZqR5C_mpxeBC2/view?usp=drivesdk

326 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Hi @MoistCasual ,

thank you for the information.

We've send you the messege via PM box.

Kindly check the messege. Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

View solution in original post

5 REPLIES 5

Aureliannn_ROG
Customer Service Agent

Hi @MoistCasual ,

Thank you for providing us with the photos and videos.

We would like to ask you a few questions to help us better understand the issue:

  1. When did the issue first start occurring? Did it happen when you first purchased the product, or did it start after a firmware update?
  2. What is your current display firmware version? Have you tried using a different firmware version to see if the issue persists?
  3. Have you tried using pixel cleaning? Please refer to the following FAQ for detailed instructions: [LCD Monitor] ROG OLED Gaming Monitor Pixel cleaning process. | Official Support | ASUS Global
  4. Can you please provide the model numbers and driver or firmware versions of all your devices (MB/PC/GPU/PSU/CPU)? What is your current OS version?
  5. What type of signal cable are you currently using? Have you tried cross-testing with other cables?

You mentioned that you had the product repaired before. Could you please provide me with the product serial number and RMA number via private message?

Thank you for your cooperation.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

1. It started occuring right after purchase, bought new 02.Jan 2024.

2. It occured on FW 104, and persisted after updating to 105.

3. The IR happens on boot up of the monitor. So its either there or not at boot up, the contrast seems off too. When it happens, i have tried pixel cleaning, sometimes i have to run it twice to remove the retained image, but the panel starts retaining again immediately after. Only leaving the panel unplugged from the power outlet over night seems to remove the fault, but it always comes back.

4. MB - msi mpg b550 carbon / GPU - msi suprim x 3070 driver: 555.85 / PSU - Corsair RM850x / CPU - AMD Ryzen 7 5800X / W10 os build 22H2 - 19045.4412

5. Used provide DP from Asus and a hdmi cable.

Will send DM

Hi @MoistCasual ,

thank you for the information.

We've send you the messege via PM box.

Kindly check the messege. Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

MoistCasual
Level 7

Very happy with the support i recieved after i posted on this forum and got in contact with the agent.

GeorgeScott
Level 7

It sounds frustrating to experience image retention issues on your monitor. If you're seeing persistent image retention even after turning it off and on multiple times, it's reasonable to seek further assistance from the manufacturer or consider escalating your case for a more thorough evaluation.

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