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PG27AQDM 6500k HDR issue... PLEASE FIX THIS ASUS

RexCW
Level 9

Please ASUS... this problem needs to be fixed. The 6500k HDR issue still isn't fixed in MCM106, despite waiting for months. This is a seriously issue that affects daily use. The orange colour is broken and turned to purple/ grey compared to 8200k mode. 8200K mode is working great but it just isn't as accurate and not great for the eyes. This is a premium product and it should display everything as they intended to. Any sample with orange colours will display this problem easily...  Could any mod or service agent please report this to the ASUS engineering team? This is clearly a colour tone mapping problem in the 6500k HDR mode.

 6500k HDR mode: broken orange colours

IMG_9212.JPG

8200k mode: normal colors

IMG_9213.JPG

736 Views
2 ACCEPTED SOLUTIONS

Accepted Solutions

Aureliannn_ROG
Customer Service Agent

Hi @RexCW @Scar ,

we apologize for the inconvenience caused by the HDR 6500K orange display abnormality issue that you are still experiencing in version 106. 

Our backend team is aware of this problem and is actively investigating it internally. 

We kindly ask for your patience and cooperation while we work towards a resolution. 

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

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RexCW
Level 9

Update: This problem has been fixed in mcm107. Glad that ASUS delivered a quality update. Hope that 107 is the last firmware we have to update.

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15 REPLIES 15

Scar
Level 9

Noticed this issue aswell, This occured after mcm 104 Wich fixed the orange colors issue but created a new issue that creates this weird pink hue around red and orange colors, Its actually insane that asus still hasnt be able to fix this. 

https://rog-forum.asus.com/t5/gaming-monitors/pg27aqdm-hdr-looks-bad-with-orange-colours/m-p/989371/...

Aureliannn_ROG
Customer Service Agent

Hi @RexCW @Scar ,

we apologize for the inconvenience caused by the HDR 6500K orange display abnormality issue that you are still experiencing in version 106. 

Our backend team is aware of this problem and is actively investigating it internally. 

We kindly ask for your patience and cooperation while we work towards a resolution. 

Thank you.

Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.

Hi!

There’s also another big problem and thats black level crash 

look at these pics of alan wake 

IMG_9571.jpeg

IMG_9570.jpeg

IMG_9566.jpeg

Does this problem still exist in 106? I noticed this as well in 103 and 104, but haven't encountered it since 105 I think. Which mode are you using?

I think the black crush shown here might be some other issue rather than being down to the monitor as i have no such issues, however i do have issues with orange colours.

Hi @Aureliannn_ROG 

When should we expect a newer firmware update to fix this issue? It has raised internally in Feb and it still hasn't been addressed.

dfr1238
Level 9

Hipflask
Level 9

I never really had an issue with MCM104 where there were complaints about skin tones, so I've stuck with it.

MCM106 is definitely a big improvement over 105.


6500K MCM 105

 

Hipflask_0-1716530445710.png

 

6500K MCM 106

Hipflask_1-1716530304305.jpeg

markob53
Level 10

My issue with the latest firmware is more related to stability, for example i notice now that when i switch between HDR & SDR modes it's like the monitor is connecting/disconnecting from windows, i know it might seem minor but if there's a logical reason why it does it then i'd like to know, if there is no reason why it does it then it doesn't give me much confidence to use the firmware if the behaviour isn't intentional.