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No G-Sync option in the VRR menu in an Asus ROG PG32UCDM monitor

pika112
Level 8

Hey I posted this on reddit but I want to be 100% sure.

I have an Asus PG32UCDM monitor and today I've noticed that on the VRR section of the internal panel settings I only have Freesync Premium.

Is this normal shouldn't I also have G-Sync support?

Is this only a visual bug since I can enable / disable G-Sync in Windows?

Tried turning VRR On / Off, G-Sync On / Off still no luck.

I have the latest Nvidia GPU drivers and the Nvidia app updated to the latest version.

GPU: ASUS TUF RTX3090 / CPU: AMD 5900xScreenshot_20241219_105423_Gallery.jpg

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5 REPLIES 5

Aureliannn_ROG
Customer Service Agent

Hi @pika112 ,

Thank you for contacting us.

Regarding the variable refresh rate issue with your PG32UCDM monitor, we would like to further explain:

  1. Compatibility: The PG32UCDM monitor supports AMD FreeSync Premium Pro technology and is compatible with NVIDIA G-SYNC, which means it can automatically adjust the screen refresh rate to match the output of your graphics card, reducing screen tearing and stuttering.
  2. Refresh rate range: To ensure the best display performance, the variable refresh rate range of PG32UCDM is from 48Hz to 240Hz. Please make sure the refresh rate setting in your display settings is within this range.
  3. User manual: For more detailed instructions on how to set up your monitor, we recommend referring to the enclosed user manual or downloading the electronic version from the ASUS website. 

Thank you.

PG32UCDM_English.pdf

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

why has ASUS not released any firmware for PG32UCDM??  how long should we need to wait? Are you guys not ashamed of claiming best brand for monitor?? While you can't even provide proper support for higher end variants how come you can say ASUS is best?? Seriously one of the worst brands in the market. 👎👎 nice job scammers. I regret purchasing a product from scamming company like you. ASUS here take this mask 🤡🤡

VGeorge
Level 9

It's the same with my monitor. G-sync compatibilty only shows up on the monitor OSD if you are connected through DP, not HDMI. However, I can confirm that g-sync works on HDMI too (you can check that it's enabled in NCP), even though it's not showing on the OSD 🙂

pika112
Level 8

Yea ppl that I asked keep saying it's just a visual bug in the monitor's UI, still weird tho.

I'm waiting for that firmware update that will let us select Gamevisual profiles while in HDR like the newer Asus PG32UCDP monitor can with its latest firmware.

sumitsingh44
Level 7

"गणेश जी की पूजा में अगर आप सही शब्दों के साथ चालीसा पढ़ना चाहते हैं, तो आपको यह वेबसाइट जरूर देखनी चाहिए।  यहां आप गणेश चालीसा के सभी शब्दों और उनके अर्थ को सही तरीके से जान सकते हैं। यह वेबसाइट आपकी पूजा को और भी विशेष बनाएगी।"