Hi @ThunderZz ,
Thank you for providing detailed information about your display issue.
To better understand your issue and provide more accurate assistance, we would like to confirm the following:
- Repair order number: Have you obtained a repair order number? If so, please provide it to us so that we can track the repair progress.
- Video of the issue: To better visualize the problem, we suggest you provide a video of the issue occurring. The video format should be MP4.
- When does the issue occur: Under what circumstances does the problem occur most frequently? For example, when starting the computer, performing specific operations, or in specific games.
- Connecting cable: What type of cable are you currently using to connect the display to the computer (e.g., HDMI, DisplayPort)? Have you tried replacing it with a different cable?
- Connection method: Is the cable directly connected to the graphics card and the display? Are you using a docking station or other adapter?
- Graphics card driver: Please make sure your graphics card driver is up to date. You can visit the graphics card manufacturer's website to download and install the latest driver.
- Resolution and refresh rate: You can try lowering the resolution and refresh rate of the display to see if the problem improves.
We recommend that you include the following in the video you provide:
- The process of the problem occurring: Clearly record the operation steps before the problem occurs and the screen after the problem occurs.
- Computer specifications: Provide your computer model, operating system version, graphics card model, and other information.
- Display settings: Provide your current resolution, refresh rate, color settings, and other information.
Thank you for your cooperation.
Providing detailed device specifications (MB/CPU/GPU/PSU, etc.) and the respective driver versions, OS version, and BIOS version will help us analyze the issue more effectively.
