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Monitor is grey

Artbourbon
Level 7

Hello to all

I have some problem with monitor. I bought month ago ROG Swift OLED PG27AQDM, connect it to laptop Razer blade 16 trough hdmi cable, everything was perfect. Today I turn on the system and monitor always not contrast and it’s like grey filter. I try to reset settings many times but it’s don’t help to me. Who had same problem and what I need to do with this? Laptop working well

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1 ACCEPTED SOLUTION

Accepted Solutions

Aureliannn_ROG
Customer Service Agent

Hi @Artbourbon ,

based on your issue, could you provide a screenshot of the monitor screen turning gray for our reference?
Have you confirmed that your graphics card drivers are up to date? Have you tried performing pixel refresh?
Additionally, have you tested with different signal cables or devices? You can refer to the link below. Thank you.

[LCD Monitor] ASUS OLED Monitor Protection Mechanism & Warranty Service | Official Support | ASUS Gl...

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @Artbourbon ,

based on your issue, could you provide a screenshot of the monitor screen turning gray for our reference?
Have you confirmed that your graphics card drivers are up to date? Have you tried performing pixel refresh?
Additionally, have you tested with different signal cables or devices? You can refer to the link below. Thank you.

[LCD Monitor] ASUS OLED Monitor Protection Mechanism & Warranty Service | Official Support | ASUS Gl...

I did all of this, but issue not resolved(

IMG_0956.jpeg