HDR Issues

[Ceawyr]

I am experiencing an issue with my ASUS PG32UCDM monitor related to HDR and Dolby Vision performance. When enabling HDR or Dolby Vision, the display appears significantly washed out, with a noticeable grayied tint that affects the overall image quality.

I have already attempted multiple solutions, including:

• Performing a full reset of the monitor settings.
• Updating to the latest firmware available. (now it's MCM108)
• Using different HDR modes (such as DisplayHDR 400 True Black).
• Calibrating the display using Windows HDR calibration tools.

Despite these efforts, the problem persists, and the colors remain dull and lifeless, which significantly impacts the viewing experience.

I kindly request your assistance in addressing this issue, as it seems to be a persistent problem among users of this model. If there are any recommended settings or upcoming firmware updates to resolve this, I would greatly appreciate your guidance.
Of course i have already did every update on Windows/ and GPU(7800XT).

Thank you for your time and support.

[CoffeeAddicted9]

XG43UQ here same issue , HDR is completely washed out and you can't tweak the settings if we could have access the settings like TV there won't be any problem

i really regeret buying the highly overprice XG43UQ i just got it 2 days ago , i could've get a better screen like LG C1 or new smasung OLED 32 inch monitor

[Aureliannn_ROG]

Hi @Ceawyr ,

Thank you for your patience. we apologize for the delayed response due to the holiday break, and thank you for your patience.

To better assist you with your issue, we would like to confirm the following:

1. Firmware version: Please provide the firmware version of your device when the issue occurred.
2. Cable testing: Have you tried replacing the connection cable to rule out the possibility of a faulty cable?
3. Screenshots: To better understand the issue, we recommend that you provide a screenshot of the screen when the issue occurs and a screenshot of the normal display for our reference.

Providing this information will help us locate the problem more quickly. Thank you.

[metalbones]

Are you viewing HDR content while HDR mode is turned on?
If you turn on HDR mode while viewing SDR content (desktop, web browsing, email, etc), it will looked washed out.