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Get PG27UCDM not PG32UCDM🤡🤡!!

Sriarno
Level 9

As I mentioned in the title, PG27UCDM has been launched. It turns out to be a 27" variant that comes with many new features, like Neo proximity, Advanced OLED care, OLED Anti-Flicker & many more. Still no word on the PG32UCDM model, which should be more expensive than 27UCDM. ASUS has now been exposed with this cheap marketing strategy. They just wanted to sell new 27UCDM  32UCDP more, so they included many new features, neglecting 32UCDM. As a PG32UCDM user, I feel we've been cheated by false marketing. With this we can conclude that ASUS doesn't bother 32UCDM users anymore. If you need more features, go for a cheaper variant. My unit has suffered from a lot of flickering for the past 6 months, majorly missing the Anti-Flickering feature, atrocious HDR colors and color temperature. Again, here the Advanced HDR controls feature is missing, and there is still no proper response from customer support. Initially, when reported, I was asked to wait since the design team had been working with new firmware with all the new features, but later on it was all just lies and fake information.

MFs ðŸ¤¡  are responsible for this SCAM @Aureliannn_ROG @Jiaszzz_ROG  Who's been abandoning us for past 6 months. 

 

1,220 Views
9 REPLIES 9

kampi71
Level 9

A downgrade in terms of size, but it's maybe a "thing" that it doesn't need DSC to reach 240 hz. BlackScreen Issue solved?!

sakshirai
Level 7

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Aureliannn_ROG
Customer Service Agent

Hi all,

Thank you for your patience! 

We’re pleased to inform you that firmware version 108 is now available on our official website. 

This version introduces the Adjustable HDR feature to enhance your experience. Please visit the link below to download the update. 

ROG Swift OLED PG32UCDM | Gaming monitors|ROG - Republic of Gamers|ROG Global

Thank you!

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

I have already updated and informed others through forums. However, is still no Anti-flicker feature. What is preventing the release of this feature for the PG32UCDM model I guess PG32UCDM is the only model doesn't have this feature while all other models have it integrated within the OSD? I have been experiencing a severe flickering issue for a long time. The Anti-flicker feature should have been included from the beginning, along with the HDR function. Once again, our patience is being tested. Is there any information on when we can expect the Anti-flicker feature for our model?

Why is there still no VRR anti-flicker? I've chatted with support agents that say it's coming...I just need a confirmation.

Thanks!

when did you chat with support agents?? Is it after MCM 108 release or before?? Did they give confirmation about Anti-Flicker?? If so, can you share the screenshots of your chat texts??

It was this morning. I've talk to 2 others after that and they don't seem to know, so it's all over the place. They did escalate my question and said they would email me in 1-2 business days with the answer... So, I'll update here when they get back to me. 

Aureliannn_ROG
Customer Service Agent

Hi @Sriarno @drummer1 ,

Thank you for your inquiry. 

We have received your feedback regarding the Anti-flicker feature and will share it with our development team.

For now, we recommend that you update your firmware to version 108 to get the best possible user experience. 

We will notify you as soon as we have any updates regarding the Anti-flicker feature.

Thank you for your patience.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Please implement a proper VRR compatibility and the Anti-Flicker feature. Right now playing with this monitor is horrendous with any triple A game. Due to obvious reasons we can't run  Triple A game at 240fps, and this is why depend of  G-sync/VRR. But the flicker issue is a mess, i can't play at all due the refresh rate of the monitor changing all the time even if the framerate is stable, i responded you here btw :  https://rog-forum.asus.com/t5/gaming-monitors/pg32ucdm-please-atleast-fix-this-4-issues/m-p/1071192/...