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Dolby Vision PG32ucdm makes netflix turn into pink/purple hue

Zulwanted1
Level 8

‎08-02-2024 07:01 PM

HI everyone,

Just notice from yesterday, whenever i switch to dolby vision mode hdr then i go to netflix app or on edge website, it turns to be pink/purple hue and no others colours, also before this none of this is a issue, i tried everything method doesnt work even contact netflix support. So is this software issue or what? currently using latest mcm105, dp port 1.4 and tried hdmi 2.1 all original cable, nothing works, also i cant go to 4k on my netflix premium plan only can get 1080p, so anyone have this issue too? and how i'm gonna fix this issue? already update all the graphic and everything none works.

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Aureliannn_ROG
Customer Service Agent

‎08-07-2024 08:37 PM

Hi @Zulwanted1 ,

Thank you for providing the detailed information. 

To better understand your issue, we would like you to confirm the following:

  • Netflix settings:
  1. Color calibration: Please carefully check Netflix's color settings, especially the color calibration part, to see if it has been accidentally touched or adjusted.
  2. Display mode: In addition to Dolby Vision, please try switching Netflix's display mode to SDR or HDR10 to see if the color shift problem still exists.
  • Monitor settings:
  1. Color mode: Please ensure that the monitor's color mode is set to sRGB or other standard modes to avoid color deviation caused by custom modes.
  2. HDR settings: Please ensure that the HDR function is enabled correctly and the HDR brightness setting is appropriate. If possible, please try turning off HDR to see if the problem disappears.
  3. Reset settings: If all the above settings are correct, we recommend that you restore the monitor settings to factory defaults to rule out the possibility of incorrect settings.
  4. Cable test: Which cable you're currently using? Have you try to cross test with other cable?
  • Display driver and firmware:
  1. Firmware version: In addition to the driver, the firmware version of the display may also affect color display. Please provide the current firmware version, and we will help you confirm if there is a newer firmware update.
  2. Rollback test: If possible, we recommend that you try rolling back the driver one version to see if the problem still exists.
  • Frequency and context of the issue:
  1. Frequency: Does this problem occur every time you open Netflix? Or does it only occur occasionally?
  2. Software specificity: Have you tried other streaming platforms, such as YouTube, besides Netflix? See if the same problem occurs.
  • Visual evidence:
  1. Video or photo: Please provide a video or photo recording the screen when the problem occurs. This will help us understand the problem more intuitively.
  • Netflix response: Has Netflix customer service provided any solutions or suggestions? Have they confirmed your issue?

Providing the above information will help us more accurately locate the problem.
Additionally, you need to provide the following information so that we can assist you further:

  • Graphics card model: The model of your computer's graphics card and the driver version.
  • Operating system: The version of your computer's operating system.
  • Netflix version: The version of Netflix you are using.
  • Other relevant information: Any information that you think may be related to the problem, such as recently installed software or hardware.

Thank you.

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