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Brand new PG32UCDP - Gamesmart half working (AI SNIPE)

Trickster79
Level 7

Hello,

i just installed my new pg32ucdp monitor and no matter what i try i cant activate some the gamesmart features.
if i open the menu i can setup the AI Crosshair the shadow boost and the moba helper. the AI Sniper is greyed out. any ideas how to turn that feature on?

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2 REPLIES 2

Aureliannn_ROG
Customer Service Agent

Hi @Trickster79 ,

To better assist you with this issue, we would like to ask you to confirm a few things:

  • DisplayWidget Center: Have you downloaded and installed the DisplayWidget Center software? This software allows you to make more detailed adjustments to your display settings.
  • Factory Reset: We recommend that you try resetting your display to factory settings. This can help rule out any software or setting-related issues.
  • Firmware Update: Please confirm that your display firmware has been updated to the latest MCM103 version.

If the problem persists after completing the above steps, please try recording a video of the issue occurring. 

Please save the video in MP4 format and provide it to us. The more detailed the video, the better we can analyze the problem.

Thank you for your cooperation.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.

Hello again,

i've updated my firmware from 101 to 103, tried factory resetting and yes i do have the latest version of the displaywidget. and still - the AI SNIPE option on my screen & my widget software is greyed out. i cant select it either from the 'Gaming' option from the screen menu or from the AI Assistent.