Asus Rog XG279Q - Usb error - Port Reset failed- gone from armoury crate

[AwenMilano]

hi there, 

i have asus xg279q use it since 2022. trouble come in last week. windows pop up an usb error notification when i watch youtube.

after that armoury crate not detecting my monitor, then i replug usb cable from backpanel usb. it works monitor was detected again at armoury crate. but in couple hours usb error notification pop up again. i do same step as before and it work again.

until today replug usb not working anymore, device manager throw port reset failed error. if i unplug usb cable error gone, but if i plug usb cable error come again after that. armoury crate completly not detecting xg279q anymore.

i try to plug usb cable to asus rog flowz 13, and same case windows throw usb error. and armoury crate not detecting xg279q. try it to my old pc also with windows 10 (no armoury crate installed) still windows throw and usb error notification.

try to turn off aura sync at monitor option still throw an usb error. i try reset monitor setting also not work. also try differend usb cable what connect monitor to pc, still same error come out.

2 usb hub work normally. just xg2791 gone from armourcy crate and cant connect to aura sync anymore

 

 

 video proof:

https://drive.google.com/file/d/1SuQF54LSWU8WEZWJ6EEf9JlTrPg94tY9/view?usp=sharing

thanks and plese help

[Aureliannn_ROG]

Hi @AwenMilano ,

Thank you for contacting us regarding the USB error issue with your ASUS XG279Q monitor. 

We understand that this issue can be frustrating, and we're here to help.

To troubleshoot this issue, we recommend that you try the following steps:

1. Check the USB cable: Please inspect the USB cable you are currently using for any damage or oxidation. We suggest trying a different high-quality USB cable and cross-testing.
2. Update the monitor firmware: Please ensure that your monitor firmware is up-to-date. You can update the firmware through the ASUS official website or the Armoury Crate software.
3. Reinstall Armoury Crate: Please completely uninstall the software using the dedicated Armoury Crate uninstaller and then reinstall it. This can help rule out any errors that may have occurred during the software installation process.
4. Check Device Manager: Please open Device Manager and check if there are any USB-related devices with a yellow exclamation mark. If so, please try updating or reinstalling the drivers.

If the problem persists after trying the above steps, we recommend sending both the monitor and the USB cable to your nearest ASUS service center for inspection by a professional engineer.

Official Support | ASUS Global

Thank you.