Asus Rog Swift PG39WCDM Black Bars

[Chinchaexe]

I have this issue where the screen isn't entirely filled as if it's out of allignment. There is black bars on all sides. I have read online that I think it's to do with the setting within "Screen Protection" called "Screen Move" which helps prevent burn in by moving the pixels. However even when I turn this off and the screen shifts the bars are still present? Why is this...It's quite annoying to deal with.

[Aureliannn_ROG]

Hi @Chinchaexe ,

Thank you for your inquiry. 

To better understand the display-related issue you are experiencing, please perform the following tests and provide information:

1. Problem start time confirmation: Did this problem occur immediately after you purchased the display?
2. Monitor factory reset: We recommend that you try restoring the monitor to factory settings and confirm whether the problem still exists.
3. Graphics card driver confirmation: Please confirm that your graphics card driver is updated to the latest version.
4. Connection cable test: Please try using different connection cables to test and confirm whether the problem still occurs.

Please kindly confirm the above information and perform the tests so that we can further analyze the problem. Thank you for your cooperation.