06-01-2023 10:44 AM
Hello
So I have this problem where the screen turn black and the light color indicator turn from stable red to twitching yellow then after some seconds it turn back the display.
this happen randomly when:
- Watching a video, for example a specific scene in a the vid triggers this issue because when the display comeback and i rewind the scene the problem happens again
- Playing video games
- When i quit some applications in full screen mode
- and sometime it happen when I'm doing nothing 🙂
I've already installed the latest monitor drivers but that didn't fix it
Other monitor works fine. Only this one the the issue.
g-sync is on
my graphics card is 4080
Resolution is on native and 240 refresh rate
I hope that I explained it right
Please any help would be appreciated
06-09-2023 02:54 AM
Hi, @Jiaszzz_ROG
I believe it's standby mode because when it happen the power indicator is flashing Amber color.
and I'm not sure if it's completely random, I think it's triggered by something and some situations like I mentioned before
for example, there is a certain moment in a YouTube video trigger the black screen and when I go back to that moment it black screen again but not indefinitely because the 3rd or 4th time I repeat that moment it was displayed and no black screen.
and same for video games for example lets say I opened an options menu and it triggers black screen, I do that again it may not show black screen.
I hope that I explained it more clearly and not cause you more confused 🙂
I have done a reset for this monitor before.
Thank you.
06-12-2023 01:06 AM
Hello, @X2Spectre
Thank you for providing the problem description again.
Could you please assist in confirming the test results for the three different scenarios mentioned earlier?
Additionally, it would be helpful to verify if the same issue occurs when connecting other signal sources, such as another PC.
Thank you.