cancel
Showing results for 
Search instead for 
Did you mean: 

ASUS Rog Swift Oled PG27AQDM vertical line

Titas
Level 7

IMG_0714.jpeg

Hello, I bought a new monitor from the store, Asus Rog swift Oled
PG27aqdm, I immediately turned it on and noticed
that a thin black line was flashing and it was moving everywhere, plus there were also blurry white lines on the screen, cleaning the pixels did not help, I took it to the repair shop and it came back the same, not fixed, what should I do in this case?

82 Views
1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @Titas ,

we apologize for the delayed response due to the recent holiday. Thank you for your patience.

To further investigate your issue, we would like to confirm the following:

  1. Have you previously sent the monitor to an official service center? If so, could you kindly provide the product serial number and RMA number via private message for further verification?
  2. Have you attempted to restore the monitor to its factory settings?
  3. What is the current firmware version of the monitor?
  4. If you test with different cables, does the issue persist?
  5. Is your graphics card driver updated to the latest version?
  6. If you connect the monitor to another device, does the issue still occur?

Please assist in confirming the above details so we can analyze the issue further. Thank you for your cooperation.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.