Hi everyone, I've just recieved my new PG27UCDM and it seems to have a screen failure, I've tried pixel cleaning, all display ports, dedicated graphics and internal and running it on my laptop and it is still present. Anything else to try or is it defective?
Hi @Starzie ,
regarding the issue you encountered, we would like to confirm the following:
- We recommend resetting your monitor to factory settings to check if the defective pixels persist.
- Since the panel consists of millions of transistor components, a single malfunctioning transistor may cause bright or dark spots. Given that your monitor was recently purchased, we suggest contacting your retailer or bringing the monitor to an official service center for further assistance.
If you have any other questions, please feel free to contact us. Thank you.
