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Asus Pg27aqdp doesn't turn on after restart

dcao
Level 7

So my monitor works fine, but when I have to restart my computer occasionally the monitor will not turn on until I unplug/replug it from the power source. Pressing the power button on the monitor does nothing. Help?

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1 REPLY 1

Aureliannn_ROG
Customer Service Agent

Hi @dcao ,

To better assist you with this issue, we would like you to confirm the following:

  1. Display firmware: Please ensure that your monitor's firmware is up to date. You can refer to the user manual or visit the official website for update instructions.
  2. Power settings: Please check the power settings of your monitor to ensure it is in normal condition.
  3. Cable testing: We recommend that you try replacing the DisplayPort or HDMI cable to rule out the possibility of a faulty cable.
  4. Factory reset: We recommend that you restore your monitor to factory settings to rule out any software setting abnormalities.
  5. Graphics card driver: Please ensure that you have the latest graphics card driver installed.
  6. Testing with other devices: We suggest you connect the monitor to another computer or device to see if the issue persists.
  7. Power testing: Please try replacing the monitor's power cable or plugging the monitor into a different outlet to rule out power supply issues.

Providing this information will help us analyze the problem more in-depth. Thank you.

Please note that response times may be delayed due to upcoming regional holidays. For urgent inquiries, please contact your local service center. Thank you for your patience.