Purchased an ROG Spatha mouse about a month ago and I'm just having non stop issues with it every single day
😕 I need some help at this point idk what else to do I've dug through threads, tried every version of armoury, attempted firmware updates countless times, and every time it starts to work another issue arises. Sry in advance if wall of text but I've been fiddling for a month so might take a para or two to bring up to speed on everything.
Initial Issues:
Initially purchased mouse, plugged in the dock and mouse and it immediately lit up and seemed to function fine. Installed the newest version of Armoury available on Spatha support page v1.01.34. Launched software and it immediately said new firmware update available. I approved, it went through the update said successful however after that the mouse lights were dead, scroll wheel functionality reversed, and the mouse was 100% unresponsive in wireless mode. Despite saying firmware update was successful, it remained displaying the previous firmware 1.09? in options and every single time I restarted Armoury, or unplugged and replugged in the mouse the software would say firmware update available which would succeed again yet no change. I spent hours trying every order of reinstall software, order of install vs plugging in, many different versions of armoury ect result always the same. Finally on a whim I docked the unplugged, unresponsive mouse in the receiver/charger and suddenly all of the lights came back and the mouse was detected by software (only when plugged in, tho functionality returned in wireless mode armoury just said no device detected so no way to customize buttons ect) and the firmware said updated/checking for updates would say up to date.
Issues since:
- SpathaAgent.exe constantly stops responding, may be part of following issues
- Mouse occasionally just loses profile and reverts to the default one despite armoury remaining open and the correct profile selected. For example I have a profile with custom buttons ect set for PUBG. I'll select the profile before playing launch game and its about 50/50 whether the profile will be enabled still at that point. If it is working and I play for a while, then quit the game do something else and re launch the game its almost always disabled the second time I go back into the game despite armoury still being open and it being selected. I have to toggle to another profile and back for it to pick up again then alt tab back into game
- The mouse works when I unplug it for wireless mode however the armoury software no longer detects the mouse and it reverts to default profile for dpi/button layouts so right now is useless for me in wireless mode when gaming since I don't use the default DPI or button layout for any games I play, and its unrealistic to try and change my keybindings and sensitivity in every game back and forth if I need to switch from wired to wireless
Current Issues as of today that prompted this post:
- Armoury software is completely locking up and having to be force closed because not responding.
- When the Armoury program does launch its not detecting a device regardless of plugged in or in wireless mode.
- Unplugging and plugging the mouse back in while Armoury is open causes the software to stop responding
- occasionally when the Armoury software goes non responsive it completely kills mouse functionality until I unplug and plug the mouse back in.
- Attempting to click on the settings wrench in Armoury immediately causes the software to hang and stop responding so I can't even check for updates or check what version of firmware the mouse is currently running
So yeah, non stop issues since purchase however atleast before today they were just tedious but could be worked around. Now I'm basically at a stalemate so I guess I need some help. Any you can offer would be greatly appreciated thanks in advance. I'll check back regularly in case anymore info is needed!
Sys Specs:
Windows 10 Pro 64-bit build 1607
MSI M7 z170 motherboard
i7 6700k @ stock speeds
Asus ROG Strix GTX 1080ti OC @ stock speeds
16gb G.Skill Trident Z Ram (2x 8gb @ 3200mhz)
Current Armoury Version: 1.01.34
Current Firmware Version: ??? (Can't check cause Armoury hangs on settings tho i vaguely recall 1.32 maybe?)
**Possibly worth noting I've seen screenshots of Armoury Settings tab displaying 2 Firmware numbers 1 for Mouse 1 for Wireless. Mine, when armoury was working and saying up to date when checking, only ever showed one Firmware number and I believe the software number.