Hello, I have a ROG Chakram X that's had some issues with its scroll wheel for a moment. Sometimes when scrolling up or down with the wheel, or using a tool in InDesign or Illustrator, scrolling in one direction sometimes results in inputs in the opposite direction. When Googling, I've heard this referred to as "bounce back" but everyone seems to have their own terms for it.
I've tried all the common fixes to get this to stop- I've used compressed air, etc., to blow in and around the mouse wheel, removed hair from the post of the scroll wheel that had somehow gotten wrapped around it (I have a long hair cat, so I guess it just happens sometimes), etc., but nothing's stopped this bounce back problem. The only thing I haven't done is completely disassemble and doused the encoder in isopropyl alcohol or electronic contact cleaner, because I thought it'd be best to ask here, first, about what I should do.
There isn't a physical problem or deformity with the scroll wheel itself, so the only thing I can guess is that it's the encoder. However, I don't know how to clean this as it seems to be sealed up, going by pictures online.
Does ASUS sell the scroll wheel parts for Chakram X's so I could potentially replace this? I'm still within warranty, as well, if that matters.
