ROG Spatha's cursor not moving

[ufoozgur]

Hi there, I had some issues with my Spatha previously. Seemed like the mouse was stucking but I fixed it by removing the battery and plugging it again. This time the mice works but only the buttons. Seems like the sensor stopped working and I can't be able to downgrade the firmware or resetting the firmware. Please give me a solution.

[Bahz]

If it's a corrupt firmware issue then even the buttons won't work so I'm assuming some issue with the sensor itself, it would be best if you send it back for RMA directly.

[ufoozgur]

I will but I still think that there should be some hardware reset procedure for the mouse. Or at least a downgrade option.

[Bahz]

sorry for the late reply, I confirmed with the engineers the reset shortcut is the same as the Gladius, hold down left click, right click and scroll at the same time and it should prompt for the reset.

[ufoozgur]

Hi Bahz, tried the reset procedure with Spatha but nothing happened. Also tried the same procedure with my Gladius but it didn't reset.

Is the steps right?

-Hold down left button, right button and scroll wheel button (I waited like 20 secs but nothing happened)

Is there any other procedure to reset the mouse?

(Btw I was working for ASUS Turkey as a marketing specialist until last June so I am also in contact with Sean aswell 🙂 I think a firmware utility software would be great. So everyone can upgrade/downgrade their own firmware. Maybe a piece of program just like the one STRIX Tactic Pro Keyboard uses.)

[Bahz]

I haven't tried it with the Spatha but I tested it on Gladius and it worked for me. Sorry I missed a very important step, you have to unplug the mouse hold down the left click, right click, and scroll and then plug in the mouse. Hold down for about 20-30 secs and there should be pop up.

I completely forgot about this part, sorry.

[ufoozgur]

Just tried the reset procedure but seems like it's not working with mine. Lights went off completely. Right and left buttons are working. But the scroll wheel works but in wrong direction. Cursor still not moving and Armoury gives error when I try to reset the mouse. Seems like I will send it to RMA.

[Bahz]

Yeah that would be the only thing you can do for now, sorry. I hope you can get the replacement soon.

[Brighttail]

Thanks for the information on resetting the mouse.. good to have.

[ryanbeeee123]

I am having the same issue, my cursor wont move and 3/4 of the lights go on in an order that I never set. I don't know how this happened but I don't know what to do please help!