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ROG SPATHA Does Not Work in Wired mode [Resolved]

MLGbr
Level 7
My system: Win7 sp1 64 bits (updates disable since november 2017) + ROG Armoury v10226 (last version)

I've always used the mouse in WIRED mode, but...


=== THE EVENT

In 01/19/2018 00:51 (UTC -3) the mouse started to fail, I thought it was cable problem.
15 seconds later, it stopped working in wired mode.


=== SYMPTOMS

With the SAME CABLE in the wireless base, the mouse works in wireless mode.

In cable mode:
a) Irresponsible mouse
b) ROG ARMORY does not detect anything
c) Windows detect 2 hardware items 'Mouse compatible with HID'
d) Uninstalling and Installing ultimate version of ROG Armory did not provide any change in the outcome symptoms.

The SAME CABLE, removing of mouse and putting it in the WIRELESS BASE, and...
a) Windows detect 4 hardware items 'Mouse compatible with HID'
b) Sometimes the ROG armory detects the mouse, sometimes not.

--Behavior Ambiguous / Unpredictable--

Test 1
ROG ARMORY show message: "You also need to update the mouse firmware. Switch to THE WIRED connection mode to update the mouse firmware." I NOT update and not detect mouse in "mouse" tab, BUT in the settings says: Version Software 1.02.26 | base firmware: 1.32 | mouse firmware: 1.49

Test 2
ROG ARMORY detect Mouse, and show Mouse options in "Mouse" tab.
In the settings says: Version Software 1.02.26 | base firmware: 1.32 | mouse firmware: 0.00
Mouse is detected in Wireless mode, and I can reprogram the functionality of the mouse buttons.


I tested the sync buttons, or closed and reopened ROG ARMORY, but it did not change the symptoms.


CONCLUSION
a) If I am using the same cable, connected to the same USB port, it is clear that the cable is perfect.
b) The behavior of ROG ARMORY does not seem predictable, it can not be said why it detects the mouse, or why it in another test does not detect the mouse.
c) There may be a correct sequence of procedures, so that you can perfectly detect the mouse in ROG ARMORY, but there is no exact documentation.
d) ROG ARMORY software expects the user to have a specific update to Win7 and I do not have it?


MY OPINION:

I noticed that ROG ARMORY is automatic updates 'by default' . I'd never realized, if I did, I'd have disabled.
On 01/19/2018, when I turned on the computer, ROG ARMORY did an automatic update.

As Windows did kernel upgrade involving Meltdown / Specter, it is possible that 'The Peripheral Team of ASUS' has updated the ROG ARMORY,
assuming ALL users would upgrade Windows, which is not true, and problems are happening.

If you have any procedures, or any updates that solve the problem - Show now
23,776 Views
23 REPLIES 23

MasterC
Community Admin
Community Admin
MLGbr wrote:
I found the final solution for the Rog Spatha Mouse.

After

1) Updating Rog Armory
2) Remove Rog Armory from Windows start

I CHANGE THE USB PORT !!!

Windows detected the mouse, did the installation, and now it works perfectly.

Never again of problem of bad detection.

100% solved!!! 😄


Which USB port was giving you issues? Front-panel?
DId you update to Armoury 2.04.09?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

I'm still with Armory 2.04.07 (I have not updated it since).

Windows had already registered the mouse on that USB port, so it was necessary to change the USB port so WIndows installed the mouse "from scratch" on the computer.

It's a Windows 7 trick.
When a USB device is not properly installed in a USB port (and errors or failures occur), switching the USB port will force Windows to install the hardware "from scratch" on the other port, and the problem disappears.


I use two mouses.

Rog Spatha in the USB 2 front
Another vulgar mouse in rear USB ( was used, when Spatha presented problems )

Thus, complete solution went through 3 steps:

1) Upgrade Rog Armory ( resuscitate the mouse. Before that, it did not even work on another computer. )
2) Remove Rog Armory 2.04.07 from start (fixes the problem of stopping detecting the mouse every 5 minutes)
3) Replace the USB port installation (solve all random detection problems)

Now both mouse are working, in rear USBs ports.

MasterC
Community Admin
Community Admin
Occasionally the front panel ports and hubs can cause problems, best to go with rear ports when troubleshooting.

Try 2.04.09 if you run into any more issues.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

paul_roperos
Level 8
can I post a review here?

CONS
-expensive
-not ergonomic
-too heavy to be a mouse
-crappy scroll wheel
-none stable connectivity (even at 1.5 meter)
-none replaceable battery
-only lazer censor
-not supported by AURA sink
-buggy software
-easy to be lowbat
-no ASUS Support if you have a problem

Pros
-design (looks cool on the desk)
-2 cables include
-2 sticker badge included

Overall a expensive and crappy mouse HAHAHA (dont buy this mouse)