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ROG Chakram X Origin disconnects for a second randomly. In IR mode, not tried other modes.

Python0002
Level 7

Randomly while I'm using it my mouse disconnects and reconnects, other times I need to click my left or right mouse button for it to start working again. I figured it was disconnecting because when it happens while armoury crate is open  it says mouse is disconnected

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3 REPLIES 3

Nate152
Moderator

Hello Python0002

Are you sure your ROG Chakram X isn't going to sleep?

On the Power tab, try setting the sleep timer to Never.

Chakram X sleep mode.png

 

It's set to 3 minutes and it happens when I'm actively using the mouse, I don't think I notice a flash in the LEDs, will try it and report back. 

Nate152
Moderator

All right,

If setting sleep mode to Never doesn't help, can you confirm if the disconnecting happens in both wired and 2.4GHz wireless mode?

If the disconnecting happens in 2.4GHz wireless mode, you could try using the usb extender.