11-01-2021 11:14 AM
04-19-2022 08:26 PM
Nate152 wrote:
Hi romerjli,
When you uninstalled Armoury Crate, did you use the Armoury Crate uninstall tool?
You must use the uninstall tool or it may not fix the problem.
I'm using the ROG Spatha X with no issues.
04-07-2022 07:17 PM
04-19-2022 08:28 PM
MasterC@ROG wrote:
Hi romerojli,
Not using our uninstallation tool and editing the registry can cause serious issues for Armoury Crate, certain components may be missing or cannot update. I know it's a hassle but reinstalling Windows is likely to save you time as opposed to debugging.
04-19-2022 10:30 PM
romerojli wrote:
Hi MasterC@ROG,
As I explained to Nate152, I used the Armoury Crate Uninstall Tool version 2.1.3.0. and followed all the steps. Restarted after the uninstallation was succesfull. I installed again Armory Crate and everything works except the ROG Spatha page which is completly blank (no info is showed at all).
I found some other users with the same problem with the mouse ROG Spatha (not ROG Spatha X) so I am not the only one:
https://www.reddit.com/r/ASUS/comments/nrh9xq/armoury_crate_rog_spatha/
https://www.reddit.com/r/ASUS/comments/t2nuuz/armoury_crate_not_showing_options_for_rog_spatha/
I believe this is a problem of the configuration files (HTML) for the ROG Spatha Mouse and the newer versions of Armory Crate becuase with the previous 4.x version of Armoury Crate it worked perfectly showing the ROG Spatha configuration page without any problem.
I did the same as the guys in the links above as a workaround. I had to install again the old ROG Armory software to be able to configure my ROG Spatha mouse.
However this is quite dissapointing specially after it was working fine in a previous Armory Crate version.
I hope that ASUS tech support can have a look on this issue and implement a fix soon.
04-21-2022 01:54 PM
MasterC@ROG wrote:
You mentioned previously though that you had cleaned the Windows registry thoroughly, once you have done this, we may not be able to help you fix registry issues .
We can take a look at your log to determine what components are missing or couldn't be installed, but it may be possible that you'll need to reinstall Windows again.
Please go to this thread and submit a form (see original post for instructions).
https://rog.asus.com/forum/showthread.php?128618-Armoury-Crate-v5-1-5-0-Aura-Creator-v3-3-4-Report-h...
I don't know if those guys on Reddit tried to uninstall correctly and edited their registry also, but it's a common mistake. And the likely solution is a Windows reinstall.
08-01-2022 06:15 PM
03-27-2023 02:25 PM
Is this a dead issue? I have the same exact issues going on with my Chakram X for the past 2 or 3 months. Any help would be a greatly appreciated blessing lol!!!!!!!!!!!
03-27-2023 02:26 PM
Is this a dead issue? I have the same exact issues going on with my Chakram X for the past 2 or 3 months. Any help would be a greatly appreciated blessing lol!!!!!!!!!!!
03-28-2023 09:35 AM
Hi guys,
If you're still having issues, try using the Armoury Crate uninstall tool and reinstalling Armoury Crate.
In the link below select your operating system, click "show all" in blue, the uninstall tool is the third download.
Armoury Crate - Support (asus.com)
Once uninstalled, install Armoury Crate version 3.2.5.2, Armoury Crate will automatically update to version 5.4.10.0, you might have to restart a time or two during the reinstall. Then head to the update center and check for updates.
How does it go after reinstalling Armoury Crate?
03-28-2023 09:58 AM
Okay, I did this a few times a couple different ways and if I synced any of my old layout profiles to the mouse it would glitch out again. The last time I did it with uninstaller, fresh install, and no profile sync for the Chakram X and it worked with 0 hiccups all last night. Ya it stinks you lose all your profiles, but that was my solution. Thanks for the help everyone!