rog chakram not visible in armory crate

[eduardo_labrin]

Hello I don't know when the mouse was updated, but now it does not display in armory, I uninstalled the driver and the application updated it, it does not display in wired/wireless. :mad:

https://prnt.sc/1y2ta3l

[Nate152]

Hey guys,

Sorry to hear you're still having issues.

Unsyncing your mouse from Aura Sync should get the buttons to show. But even so, when I encounter an issue, uninstalling Armoury Crate with the uninstall tool and reinstalling usually fixes the problem.

You have to use the uninstall tool or it may not fix the problem.

[eduardo_labrin]

Nate152 wrote:
Hey guys,

Sorry to hear you're still having issues.

Unsyncing your mouse from Aura Sync should get the buttons to show. But even so, when I encounter an issue, uninstalling Armoury Crate with the uninstall tool and reinstalling usually fixes the problem.

You have to use the uninstall tool or it may not fix the problem.

I did everything indicated but nothing, the html version causes the problem.

[nocklaff]

Nate152 wrote:
Hey guys,

Sorry to hear you're still having issues.

Unsyncing your mouse from Aura Sync should get the buttons to show. But even so, when I encounter an issue, uninstalling Armoury Crate with the uninstall tool and reinstalling usually fixes the problem.

You have to use the uninstall tool or it may not fix the problem.

I have uninstalled and reinstalled armoury crate and it does not work, no aura sync on my end (tried syncing and unsyincing too).
What else should I do? I tried using the Armoury II, it let me open the settings but it does not work as well as armoury crate (too slow and saving sometimes does not work)

I tried downgrading armoury crate (installing version 3 as support suggested) but it starts with the buggy version 5, uninstalling/restoring the mouse wont work as it automatically wants me to update it and doesnt let me ignore it (it opens the settings I can see them in the background while armoury crate is telling me to update it)

I NEED HELP! My USD$150+ mouse is useless now (had to stick with default settings)?:mad: It's been 2 months!

[Nate152]

Thank you,

Ok, it sounds like you're making progress being able to see the buttons.

What works for me is connecting the wireless dongle to a motherboard usb port, then connect the mouse with the cable to a motherboard usb port, then turn the wireless switch on the mouse to On - RF 2.4GHz Wireless mode (not bluetooth). Try the update after doing this.

If it doesn't update, let everything as is and....

Uninstall Armoury Crate with the uninstall tool and reinstall. As a reminder, if you don't use the uninstall tool it may not fix the problem.

Once in Armoury Crate, go to the Update Center and click "Check for Updates" at the top right.

All should go well and update to the end, let me know how it goes.

Get the Armoury Crate uninstall tool from the ASUS Support Center, select your OS then click "Show all", it's the second download.

https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/

[nocklaff]

Nate152 wrote:
Thank you,

Ok, it sounds like you're making progress being able to see the buttons.

What works for me is connecting the wireless dongle to a motherboard usb port, then connect the mouse with the cable to a motherboard usb port, then turn the wireless switch on the mouse to On - RF 2.4GHz Wireless mode (not bluetooth). Try the update after doing this.

If it doesn't update, let everything as is and....

Uninstall Armoury Crate with the uninstall tool and reinstall. As a reminder, if you don't use the uninstall tool it may not fix the problem.

Once in Armoury Crate, go to the Update Center and click "Check for Updates" at the top right.

All should go well and update to the end, let me know how it goes.

Get the Armoury Crate uninstall tool from the ASUS Support Center, select your OS then click "Show all", it's the second download.

https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/

It doesn't wooooooooooooooooooooooooooooork

[Nate152]

Ok,

I'm not sure why it's not updating. If doing the above didn't get it to update, in rare instances like this the only thing I know to do is a windows reinstall.

I can't deny I've had to reinstall windows, but it was for a different problem.

If it's not too big of a deal, it's what I will suggest next. I know it's a bit harsh but if you know your ROG Chakram isn't faulty, it's what I'd do.

[nocklaff]

Nate152 wrote:
Ok,

I'm not sure why it's not updating. If doing the above didn't get it to update, in rare instances like this the only thing I know to do is a windows reinstall.

I can't deny I've had to reinstall windows, but it was for a different problem.

If it's not too big of a deal, it's what I will suggest next. I know it's a bit harsh but if you know your ROG Chakram isn't faulty, it's what I'd do.

:mad:

I just restored my system, I installed system updates, make sure asus control system was installed, opened myasus to check for updates (all was up to date). Proceed to install Armoury Crate (from official asus site) restarted my system, open armoury crate, connected my mouse, got to update it, open it and. Yes, still not showing.


I stand by the issue is with the mouse HTML version.


I also tried in my girlfriend's pc (an strix laptop - never connected my mouse there before) openned armoury crate, installed updates and I couldn't open my mouse settings in her laptop either.

Now I have to reinstall all my games (Warzone and Ark are sooooooooo big)

[eduardo_labrin]

nocklaff wrote:
:mad:

I just restored my system, I installed system updates, make sure asus control system was installed, opened myasus to check for updates (all was up to date). Proceed to install Armoury Crate (from official asus site) restarted my system, open armoury crate, connected my mouse, got to update it, open it and. Yes, still not showing.


I stand by the issue is with the mouse HTML version.


I also tried in my girlfriend's pc (an strix laptop - never connected my mouse there before) openned armoury crate, installed updates and I couldn't open my mouse settings in her laptop either.

Now I have to reinstall all my games (Warzone and Ark are sooooooooo big)

I have the same problem. the html version has a bug for the mouse.

[Nate152]

The HTML must be specifically related to the ROG Chakram, I'm using the ROG Chakram Core and ROG Spatha X with the latest updates, no issues with the buttons.

If a system restore or uninstalling Armoury Crate with the uninstall tool didn't fix it, I will suggest a "Full" windows reinstall.

[nocklaff]

Nate152 wrote:
The HTML must be specifically related to the ROG Chakram, I'm using the ROG Chakram Core and ROG Spatha X with the latest updates, no issues with the buttons.

If a system restore or uninstalling Armoury Crate with the uninstall tool didn't fix it, I will suggest a "Full" windows reinstall.

Well yeah, that's why we have the issue, because it is a ROG Chakram not a Chakram Core, if you can get one and try you'd see what we are talking about.
I was like why is he telling me that he has no issues and we both have issues? (I see that is because it's not the same model) and that made me wonder if the uninstall / system restore would work, now I see that doesn't matter.

I tried to get Asus Support to report this issue but they always tell me to uninstall and install armoury crate. I wonder if I can show my screen while doing so they would notice what I'm talking about but I guess they would never know.

Anyway I'm just gonna get a new mouse and use this as a paperweight