rog chakram not visible in armory crate

[eduardo_labrin]

Hello I don't know when the mouse was updated, but now it does not display in armory, I uninstalled the driver and the application updated it, it does not display in wired/wireless. :mad:

https://prnt.sc/1y2ta3l

[eduardo_labrin]

Nate152 wrote:
The HTML must be specifically related to the ROG Chakram, I'm using the ROG Chakram Core and ROG Spatha X with the latest updates, no issues with the buttons.

If a system restore or uninstalling Armoury Crate with the uninstall tool didn't fix it, I will suggest a "Full" windows reinstall.

I installed windows/ app asus from 0 and nothing, the issue is the model many users report the same thing .

[Nate152]

Thank you for trying eduardo.labrin.

I've reported the issue with the latest HTML and ROG Chakram.

I'm not sure how wide spread this problem is and all I can say is, let's hope they can replicate the buttons disappearing for a future update.

[eduardo_labrin]

Nate152 wrote:
Thank you for trying eduardo.labrin.

I've reported the issue with the latest HTML and ROG Chakram.

I'm not sure how wide spread this problem is and all I can say is, let's hope they can replicate the buttons disappearing for a future update.

I hope they solve it, it would be a great help. 😮

[nocklaff]

Nate152 wrote:
Thank you for trying eduardo.labrin.

I've reported the issue with the latest HTML and ROG Chakram.

I'm not sure how wide spread this problem is and all I can say is, let's hope they can replicate the buttons disappearing for a future update.

That is great news!, thanks for reporting it!

[Nate152]

In the meantime, are you able to address any of the red notifications at the Update Center?

[MasterC]

I'm not seeing any problems from my end. I'll have our guys look into it, however, there won't be much progress I'm afraid until after Chinese New Year. Sorry for the delay.

[eduardo_labrin]

MasterC@ROG wrote:
I'm not seeing any problems from my end. I'll have our guys look into it, however, there won't be much progress I'm afraid until after Chinese New Year. Sorry for the delay.

Version html?

[nocklaff]

MasterC@ROG wrote:
I'm not seeing any problems from my end. I'll have our guys look into it, however, there won't be much progress I'm afraid until after Chinese New Year. Sorry for the delay.

Yeah and armoury crate version too, it is weird. We've tried everything even in a different rog computer and still nothing. That is making me wonder if it's the actual mouse the problem.

[dansalsig]

nocklaff wrote:
Yeah and armoury crate version too, it is weird. We've tried everything even in a different rog computer and still nothing. That is making me wonder if it's the actual mouse the problem.

a new version of html was released, I installed it and the problem was solved.

[nocklaff]

dansalsig wrote:
a new version of html was released, I installed it and the problem was solved.

Hey man, thanks for letting me know, I was at work and my mouse was not connected to the laptop, now I connected it and installed the update, it is fixed!!! thanks man!

Also thanks to the support team!