New ROG PUgio II Mouse clicks and Scroll are working. Cursor is not working

[Killed]

Does anyone encounter this kind of issue? 

[Nate152]

Hello Killed,

The cursor not working would point to something with the sensor.

Have you removed the protective film from the bottom of the mouse?

[Killed]

Yes, I already removed it. It's my 3rd mouse  from ROG and I have a PC and Laptop. Both of them are not working with ROG PUGIO II. I think it's a hardware issue. I already updated my firmware through Armoury Crate. 

Frist Mouse: ROG PUGIO 1
2nd Mouse: ROG Keris Wireless

[Nate152]

Have you tried using different surfaces, with and without a mouse pad? 

In Armoury Crate on the Calibration page, have you tried the different preset surfaces and/or manually calibrating your ROG Pugio II?

Have you tried selecting the Lift-Off Distance from Low to High?

Is there any debris lodged in the sensor area? Try cleaning the sensor with a dry Q-tip.

[Killed]

Yeah, this is brand new and I was doing an unboxing video yesterday. I already contact Asus Customer Service in the Philippines. Unfortunately, my ROG Pugio II was bought in Hongkong and it only offers a Local Warranty. Then the Customer Service said they can't process my claim for warranty in Philippines. 

[Nate152]

Since it's local warranty only, try contacting the store you bought it from in Hong Kong and see if they can help you.