cancel
Showing results for 
Search instead for 
Did you mean: 

mouse cursor not moving but the clicks are working

spinzo
Level 8

Hi, my ASUS TUF M4 AIR mouse suddenly stopped moving but clicks are working fine, I tried on different PC but no luck !
Mouse firmware version: 1.00.04 latest
please i need help and thank you.

3,039 Views
15 REPLIES 15

Nate152
Moderator

Hello spinzo

Try resetting your mouse.

1) Disconnect your mouse from your pc.

2) Press and hold down the Left Click , Right Click and Scroll Click buttons.

3) With the buttons held down, connect your mouse to your pc.

4) Wait 5 seconds then release the buttons.

5) Check Armoury Crate for updates.

Also, check for any debris in the sensor area, I use a dry q-tip to clean the sensor.

 

 

 

 

 

I did what you told me to do and i reset the firmware and updated again but unfortunately the cursor still doesn't move and I cleaned it too but no luck and i cant rma I don't know what to do in this case 😞

Can you help me i do everything you said but it still cursor disappear and i see many videos talking about this problem but no way to solve this

 

Nate152
Moderator

In this video, they're showing that uninstalling the HID-compliant mouse fixed the cursor not working.

 

 

I've tried this several times and it doesn't work, and when I plug in the mouse I see that the mouse has a HID Keyboard image_2024-03-14_145142464.png

Nate152
Moderator

Sorry for a way late reply, have you made any progress?

I'd try uninstalling PS/2 Mouse and PS/2 Keyboard as well, I'm pretty sure you're not using that type of connection.

 

 

 

 

Well i tried everything i could, Uninstalled the drivers, Disassembly, Cleaned the sensor from the inside, Reset the os, Reinstalled armoury crate, Reinstalled the firmware, No hope this sensor is dead. 
I am afraid that if I buy the same mouse the problem will return.
thank you for your help.

2XZ
Level 7

I have the same issue 

what is your mouse model?