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ASUS ROG Keris II Ace Lag/Stutter Issues

Kosie
Level 7

Hello

I recently purchased the ASUS ROG Keris II Ace wireless gaming mouse and have recently encountered some stuttering/lag issues while gaming and using the mouse. I've had it for about 2 weeks now and its been working fine (as far as I'm aware) but as of yesterday it is now starting to lag/stutter at random times. It's hard to describe but basically it might be working fine for a few seconds and then all of a sudden it will lag a bit, rinse and repeat.

Also noticed that if I have my browser open and stuff running in the background it may happen more often. I'm running Windows 11, have made sure all the drivers/firmware etc are up to date via Armory Crate. I also have the ASUS Strix II wireless keyboard and that seems to be working fine (they are both paired together on the same receiver since they are compatible). I have the Polling Rate Booster attached and have the receiver on the USB extender near my mouse pad so I don't think it's that.

I tried calibrating the mouse via the Armory Crate software and that seemed to make it worse, almost unusable so I went back to the default preset.

I'm not sure what else to do, when wired the mouse seems to be working fine (although I'll admit I haven't tested this extensively) and feels smooth (much smoother than wireless mode). This is quite disappointing given I paid so much money for this mouse. I really don't want to have to be using it in wired mode as it defeats the purpose of wireless which is why I chose it in the first place.

I've also ensured the device is fully charged, right now its at 92% battery life so that can't be the issue. Is there anything I can do, any settings in Windows 11 or anything I can change? Logs I can provide?

Thanks for your help in advance.

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