Asus ROG Gladius II unusable after firmware upgrade

[fifeed]

Good afternoon,

I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II

At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-1.png

When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-2.png

I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-3.png

The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...

I'm out of options, do you guys have any leads to solve this?

Thank you and have a nice day.

[Nate152]

I should have looked at the specs closer, the ROG Gladius II is a wired only mouse.

I never had this happen and I find it odd it happened after an update.

So, I'm not sure what to suggest except.....

Reconnect the cable at the mouse end with the other end in a motherboard usb port.

Try the firmware repair tool, maybe we can get it to magically work. 

ROG Gladius II | ROG Gladius II | Gaming Mice & Mouse Pads｜ROG - Republic of Gamers｜ROG USA (asus.co...

[MasterRedLux]

Seems like the update has some bugs thats leads to this issues. I tried all possible things but nothings worked. I guess, I’m just gonna give up on this one. Anyways thank you Nate 👍🏼

[Nate152]

You're welcome

I really don't know what else to suggest.

If your ROG Gladius II is still under the 30 store warranty, contact the store.

You can check if your ROG Gladius II is still under warranty with ASUS, by entering your serial number in the link below.

Warranty Status Inquiry | Official Support | ASUS Philippines

[GabrielHNMarque]

I've already used the fix software, it's works, but just turn lights on and don't work any buttom or sensor. Then, tried to pull down the right, left and scroll buttom, then tried to reinstall the firmware, but it's always error.

Probably my firmware is bricked, I've tried to install it by using Armoury I, Armoury II and Armoury Crate. Armoury II shows error 16. Armoury Crate error 4181.

And my mouse is showing on "Device Manager"

Can someone help me?