11-05-2019 08:40 AM
05-04-2020 01:44 PM
fifeed wrote:
Good afternoon,
I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II
At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).
When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-1.png
When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-2.png
I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-3.png
The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...
I'm out of options, do you guys have any leads to solve this?
Thank you and have a nice day.
05-23-2020 03:21 PM
MasterC@ASUS wrote:
To be clear, Gladius II or Gladius II Wireless? Origin?
03-05-2021 03:39 PM
03-17-2021 09:21 PM
fbajjar wrote:
I also have the same problem when I DIDNT EVEN DO ANY FIRMWARE UPGRADE. How does that make any sense? All I did was change the surface calibration to manual and the mouse literally shut off and transformed itself into a CRP DISABLD brick. I already lost my faith in ASUS laptops and now their peripherals act like this too?Â*
03-22-2021 01:11 PM
MasterC@ROG wrote:
Did the mouse literally shut off including the lighting??
Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another mouse if possible to calibrate the surface again.
04-14-2021 05:38 PM
fifeed wrote:
Good afternoon,
I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II
At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).
When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-1.png
When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-2.png
I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-3.png
The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...
I'm out of options, do you guys have any leads to solve this?
Thank you and have a nice day.
04-15-2021 06:58 PM