Asus ROG Gladius II unusable after firmware upgrade

[fifeed]

Good afternoon,

I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II

At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-1.png

When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-2.png

I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-3.png

The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...

I'm out of options, do you guys have any leads to solve this?

Thank you and have a nice day.

[alinzaboss]

I got the same problem as you...,did you found some fix for the problem?

fifeed wrote:
Good afternoon,

I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II

At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-1.png

When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-2.png

I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-3.png

The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...

I'm out of options, do you guys have any leads to solve this?

Thank you and have a nice day.

[Gofran]

Try this remove usb then for wireless version is left and right and scroll button hold then place usb cable in it should do a reset try that

[MasterC]

To be clear, Gladius II or Gladius II Wireless? Origin?

[alinzaboss]

MasterC@ASUS wrote:
To be clear, Gladius II or Gladius II Wireless? Origin?

Is a Gladius II with the wire it was fine and then the next day dead. Same problem as in the first post .

[fbajjar]

I also have the same problem when I DIDNT EVEN DO ANY FIRMWARE UPGRADE. How does that make any sense? All I did was change the surface calibration to manual and the mouse literally shut off and transformed itself into a CRP DISABLD brick. I already lost my faith in ASUS laptops and now their peripherals act like this too?Â*

[MasterC]

fbajjar wrote:
I also have the same problem when I DIDNT EVEN DO ANY FIRMWARE UPGRADE. How does that make any sense? All I did was change the surface calibration to manual and the mouse literally shut off and transformed itself into a CRP DISABLD brick. I already lost my faith in ASUS laptops and now their peripherals act like this too?Â*

Did the mouse literally shut off including the lighting??
Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another mouse if possible to calibrate the surface again.

[fbajjar]

MasterC@ROG wrote:
Did the mouse literally shut off including the lighting??
Note that if you calibrate using the incorrect surface, it's possible that the mouse can no longer track the surface. Please use another mouse if possible to calibrate the surface again.

Yes everything, it isn't functioning anymore, it is like the user in this post CRP disabled with a firmware.bin file inside.
So this mouse is gonna stay dead and i can't get any firmware.bin to repair it? What incorrect surface exactly? It is the same mousepad from before, i just had to do a recalibration again. Isn't manual surface calibration supposed to calibrate according to the surface?

[thomas_yiu]

fifeed wrote:
Good afternoon,

I have 2 peripherals :
- Asus ROG Strix Flare
- Asus ROG Gladius II

At boot, the ROG Armoury application prompted me to upgrade the firmwares of the devices. I accepted and let the application proceed. The operation was successful for the keyboard but not for the mouse (I had a message that the firmware upgrade failed for the Gladius II). Right after the upgrade failure, the mouse stopped being detected (no led, no sensivity).

When I look into the peripherals manager, I can see that the mouse is detected as a disk drive named "NXP LPC1XXX IFLASH USB Device" with inside a file called "firmware.bin" (with a size of 128KB). [See Picture 1]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-1.png

When I look into ROG Armoury Application, the mouse has disappeared. [See Picture 2]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-2.png

I already tried some things :
- Plugging into another computer, it's all the same.
- Plugging/Unplugging, it's all the same.
- I tried to use the tool called "Gladius II FW Update Tool" (version 2.0.2.2), I get the error message "CAN_NOT_GET_HANDLE". [See Picture 3]
https://www.noelshack.com/2019-45-2-1572971817-asus-error-3.png

The only thing I can tell for sure is that the problem came from the application Armoury, which couldn't upgrade the firmware properly.
Of course the 2 years warranty has expired recently (planned obsolescence?).
I have a Razer DeathAdder that lasted +10 years and is still usable today...

I'm out of options, do you guys have any leads to solve this?

Thank you and have a nice day.

We will have to investigate internally with the issue and get back to you.
Please PM me with your specifications, SN of Gladius II and version of Armoury Crate. Thanks!

[thomas_yiu]

Hi Fifeed,

Make sure to connect the mouse directly to the USB port; and unplug and plug to make sure it detects.
Please download and run the firmware repair tool - https://dlcdnets.asus.com/pub/ASUS/Accessory/Mouse/ROG_GladiusII/GladiusII_Fix_Tools_20170913.zip

Let me know how it goes.