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Armory Install Fail

sireddy
Level 7

‎10-12-2017 03:44 AM - last edited on ‎03-06-2024 08:38 PM by Community Admin

Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?
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15 REPLIES 15

shamandgg
Level 9

‎03-10-2018 01:18 PM

sireddy wrote:
Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?


I have GL703, Armory install crashes as well at very start:

Error Number: 0x80040707
Description: Dll function call crashed: IsSupported.IsASUSMB

Setup will now terminate.
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shamandgg
Level 9
In response to shamandgg

‎03-10-2018 01:39 PM

Even worse, when I connect by just cable, the LED lights work, buttons work, but cursor is not moving... that is without ARMORY installation.
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Strix02
Level 7
In response to shamandgg

‎04-10-2018 12:43 AM

shamandgg wrote:
I have GL703, Armory install crashes as well at very start:

Error Number: 0x80040707
Description: Dll function call crashed: IsSupported.IsASUSMB

Setup will now terminate.


DID you manage to install the software? Im still having trouble with it as well getting the same error.

Please help
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shamandgg
Level 9
In response to shamandgg

‎06-14-2018 04:41 AM

shamandgg wrote:
I have GL703, Armory install crashes as well at very start:

Error Number: 0x80040707
Description: Dll function call crashed: IsSupported.IsASUSMB

Setup will now terminate.


My setup installation error-stop issue has been resolved with Armory v2.06.01 driver release.
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MasterC
Community Admin
Community Admin
In response to shamandgg

‎06-14-2018 06:19 PM

shamandgg wrote:
My setup installation error-stop issue has been resolved with Armory v2.06.01 driver release.


Thanks for letting us know!
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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MasterC
Community Admin
Community Admin

‎03-13-2018 09:11 PM

Both the Pugio and Armoury II have been tested to be without issues on various laptops. Possible to verify if your issue persists on a desktop or another laptop?
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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MasterC
Community Admin
Community Admin

‎03-13-2018 09:30 PM

sireddy wrote:
Just received a new GL503VD laptop and Pugio mouse. The Armory utility fails to install. Any thoughts?


Please try the new Armoury II:
https://rog.asus.com/forum/showthread.php?100253-ROG-Armoury-II-V2-04-07-Report-any-issues-here
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
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shamandgg
Level 9
In response to MasterC

‎03-15-2018 07:56 AM

I have tried latest Armory at first on brand new GL703 SCAR EDITION. See the error message.
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Strix02
Level 7

‎04-12-2018 09:12 AM

Please help! I havent even used my mouse yet 😞

after i download the software and i try to install it, I keep getting this error message, "Error number 0x80040707 Description: Dll function crashed: IsSupported.IsASUSMB Setup will now terminate". I know im not the only one with this problem. But no one has a solution for it please assist. Please! Please! Please!:(:(:(:(:(:(
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