Hi and thx for your answer. Maybe my message wasn't enought clear. I already trying all of version of software, 97 too. Support say me if i should be patient and trying to update. But now, after trying many times, the software doesn't recognize the keyboard. Instead of the name, I see the IAP. Previously, after the first failed attempt, the keys worked in addition to m keys, fn, volume and backlight controls. However, after these attempts, some parts do not work or are delayed. When I use capslock on another keyboard, the rog logo lights up, numlock works. The backlight is turned on in a few keys, but only after turning on the pc for literally a moment. The more you try to update, the worse it gets. At the beginning it was still usable somehow, now it is not. I needed ArmoryCrate because I was using a gladius mouse. Not anymore, neither do I have ACrate. It all started with a process crash, armory crate service something, I don't remember exactly. After that, the updater itself stopped responding. An error has occurred and the keyboard is not working since then and the updater cannot read the software version. I have tried on a different pc, clean system and always the same, even worse as I wrote earlier. If I knew armory crate was causing the problem then I wouldn't update and use as before. There is some way to clear the keyboard firmware, or force a clean install. Anything that will help? It's a bit annoying to be left with a broken keyboard that wasn't cheap. The process stopped by itself, I didn't do anything then. I am attaching screens with errors that show up when trying to update, later the program no longer recognizes the keyboard until disconnecting the keyboard or restarting pc.. I would ask for help. Thank you.