I want to request any help with an issue that happens since i bought the ROG Strix Scope RX EVA Edition, the situation is simple, the keyboard works just fine 99% of the time, leds, keycaps, etc...but if I turn off or restart the laptop (OS Windows 11 Pro) the system goes to a black screen and nothing works, as soon as I unplug the keyboard and force restart the laptop all return to its normal behavior. I have tried many possible solutions but as to date nothing works, to enumerate some of them:
Remove drivers from Device Manager
Enable/Disable Legacy Mode on BIOS
Install/Uninstall Armory Crate
Try different USB ports
Change Power Settings
The only thing that seems to work is to plug the keyboard after the startup, in other words plug the keyboard on the logon screen.
I would be very grateful if someone could give me a solution or suggestion to solve this issue.