Rog strix scope nx tkl moonlight Spacebar Issue

[DemoniCC]

Dear all,
I recently got this keyboard and I'm loving it so far.
But since few days, the space bar sometimes doesn't work. (From 10 presses, one press is missing by average)

I've tried to update it, and few updates ran, but without results.
I already had armoury crate installed as my laptop is an Asus ROG as well. What should I do next?

Thank you a lot in advance.
Regards

[Nate152]

Hello DemoniCC

Could you give this spacebar counter a try and see if there are any misses?

Spacebar Counter | Spacebar Speed Test | Space bar counter

[DemoniCC]

Hello Nate,
Thank you for your reply.
One click fails every 6-7 clicks, sometimes two in a row.
I tried to unistall Armoury and reinstall, tried different computers as well, unfortunatelly same results.
The rest of the keys works just fine, it's only the space bar.
I feel it's more likely to happen if I touch the spacebar on the right side, if I don't press completely the key the touch is not registered, might be the switch being loose / faulty?

[Nate152]

It's very possible you have a faulty switch.

You could try resetting your keyboard by pressing and holding the Fn+Esc keys for 10-15 seconds.

If this doesn't help, contact ASUS Technical Support. If your keyboard is still within the 1-year warranty, they may have you set up an RMA.

ASUS Technical Support phone number for Spain - +34 613 17 48 27

Let me know how you make out.