ROG Strix Scope II RX Multiwheel problem

[Snqk3]

Hello,
I've a strange problem with the multiwheel. Each time I boot my computer the keyboard directly setup on multimedia functions and when I use multiwheel, I can't go on the system volume settings (can go on multimedia, brightness and "M" for macro I think). Very frustrating because that's the only function I want to use with the wheel.

Someone has a clue please ?

Thanks,

Regards

[Snqk3]

OK now It works, I had to reset by pressing FN + ESC, I let the topic if that can help someone.

[Snqk3]

I spoke too early, the problem came back. I have to reset the device at each boot...

[Nate152]

Hello Snqk3

What do you have selected in Armoury Crate as the Multiwheel function?

Select System Volume with the little red arrow to the left, it should keep your setting until you change it.

[Snqk3]

Thx for the reply.

That's my problem, I can't choose It even if I click on "System Volume" :

If I reset the keyboard with Esc + FN, I can choose It.

[Nate152]

Ok,

1) Open Armoury Crate.

2) Select the Multiwheel page as in your screenshot above.

3) Press the ROG logo button beside the Multiwheel, this should change the functions.

[Snqk3]

Hi,
I've done that. On the keyboard was the multimedia function selected by default, but on Armoury Crate was system volume (with the red arrow on the left side). When I press on ROG button beside the multiwheel, that select multimedia and when I press ROG button multiple times It cycles on all the function except system volume. 

[Nate152]

Check to see that windows dynamic lighting is turned off, this can interfere with Armoury Crate.

If that doesn't help, try reinstalling Armoury Crate.

Uninstall Armoury Crate.

Once uninstalled, reboot your pc.

Install Armoury Crate version 3.2.9.1 and go to the Armoury Crate update Center and do the updates.

Armoury Crate - Support (asus.com)

[Snqk3]

Dynamic lightning is already off, because I effectivly didn't want that interfere with Armoury Crate. 

With that problem and others I had to reinstall Windows completely but the problem is still here...

[Nate152]

Thank you

You say you can get the volume function to work by resetting your keyboard, but you have to reset it every boot?

This isn't normal, it should keep the volume function on reboot.

So, I have some questions.

1) What sound device are you using?

2) Is your sound device connected via bluetooth?

3) Do you have any other sound applications/programs installed?

4) Does your sound device show correctly in device manager?

5) Do you have normal volume control with windows?

6) Can you determine what triggers the volume function to not work?