ROG Strix Flare stopped working - [PLEASE READ TO AVOID]

[Inphecthyuz]

Hello guys i buy a rog strix flare keyboard and it works pretty well... At moment to install Armoury II software the keyboard turn all leds off and i choose restart my pc, when it log into windows the system could not detect the keyboard anymore.

Hope you can help me reviving this keyboard (use was 3 min) and it dead...

[rickz98]

Seeing you say that,now i start to believe the issue was that button,because i turned on my pc,typed the password,pressed on the button at the right of the one that blocks the windows key(i believe thats the one @Hessu is talking about) and the keyboard stopped working.

[Hessu]

So does our keyboards start working after the update on Armoury or not? @MasterC@ASUS

[cameron21]

Hi,

Can anyone tell me how to put asus rog strix flare keyboard into bios mode similar the one that corsair have on their keyboards please ?

[MasterC]

cameron21 wrote:
Hi,

Can anyone tell me how to put asus rog strix flare keyboard into bios mode similar the one that corsair have on their keyboards please ?

There isn't such a function. Any particular reason why you want to disable all the media keys and advanced features?

[cameron21]

MasterC@ASUS wrote:
There isn't such a function. Any particular reason why you want to disable all the media keys and advanced features?

so i could use it on ps4

[MasterC]

cameron21 wrote:
so i could use it on ps4

Sorry, the Flare isn't intended for PS4 usage, the extra features and functions are designed specifically for PCs running Windows. The lighting does work but keys will not register, as you already found out.

[Sammy888]

I just became another one of the "stopped working for no apparent reason" Strix Flare Keyboard statistic. Here the long account just so everyone know I tried what ever I could to fix it...including changing a new one that also failed after one night.

Bought the keyboard to replace the overly sensitive Corsair K95 Platinum which I was not allow to test as it was too expensive and then I heard the blue mechanical key from the new Asus Strix Flare would be a good buy which is just as expensive and no sample to test. So took a big plunge I bough it to replace the sensitive K95. Works great for typing and gaming. There were some quirks I did not like about it compared to the K95 like a flimsy attached wrist pad... But the typing speed and sensitivity was great and the colors of the RGB was better then K95.

Bought it on 23th April 2018 and was happily using it till a few days ago. The keyboard stopped working. As I put my PC to auto sleep each night when inactive for 30 mins AND i press the RGB button to turn off the glowing effect of the RGBs before I go to bed to watch youtube from afar.

When i wake each morning, I nudge the mouse to wake my PC and press the RGB to activate the lights again. This went on without problem till few days back. It does not come back on. Then when it did for a split second I see white glow and num-lock glow white for a split second and disappear and then my Windows 10 keep pinging out the audio indicating detection of some device and dropping off and rediscovering again.. non stop in a loop. This will go on till I unplugged the keyboard's USB. Plug in back in and the audible sound appears yet again ..on and on.

So what do I do as someone who builds PC for fun and work? We shut the PC down and reboot. Warm boot and cold boot. But it did not detect the keyboard. And once it boot inside windows 10, the audible sound kept popping again to indicate it detected a device but it drop and re-detect again....as before in a loop.

So I uninstalled Armory ( did an update when I first bought & install in April ) in any case. BTW when I click on starting Armory (before uninstalling it) it tells me that it did not detect any Asus products and ask me to connect something Asus to use Armory and since there is nothing I can not activate, check for bios update..or whatever configuration.

After uninstalling Amory , it still did not work. Other keyboard I have including the K95 and other cheap keyboards works!!) K95 works without even installing their drivers. As it could not detect, there was no way to update the keyboard.

So I try the Flare on another PC and it still did not work. Change USB slots. And no I refuse to reinstall my window just because a $245 keyboard will not work but OTHER KEYBOARDS does when i try them. So those I read who ask other to do this or change other parts, that is unacceptable. Your product fail and you should not blame my other PC parts. At leat not someone who builds their own PCs. We know our stuff a little more then the regular joe. 😛

So I called Asus (Ban Leong Service Centre) help desk in Singapore and later went down with the keyboard for them to check. Told them what happen and they took it away and minutes later exchange one for mine. Which was great.

Took it home and without Armory, it worked the moment I plug it in and start windows. So I straight away thought I best update the firmware if any and when I start Amory it did show there was a firmware update available for it. So I click to update...minutes later it told me update has failed. So I try again and this time I stop all work and not even browse the net to let the PC just focus on the update... no go.. it failed yet again... a total of 8 times.

So I settle on just using the keyboard as is as the RGB is working and I can type without problem. That was in the evening when I got home with the new keyboard. So when it came time to go to bed after using it for like 5 hours, do what I normally do, press the RGB button to shut down the RGB lights as the glowing distract me from sleeping near to my PC desk. The PC will go to sleep once the youtube show I watch finish in 30mins. which is what it did. Btw.. all during the 5 hours of use on the new one, pressing their RGB button did it's job without failure.

Next morning on waking up, I nudge the mouse to wake the PC and then I saw the RGB lights did not come on once I press the RGB button on the keyboard.. I felt that sickening feeling again.. and I was right. The light finally came on for a split second and it was a weak white light as before with my first one just before it failed. And when the light fade off, the familiar audible sound from windows 10 came on and start looping again.. Keyboard no longer can type, no RGB and with rebooting it still dose not work. Brought it to office too and it still did not work with other PCs...

So really what is wrong with it? Batch problem? And reading this on ROG forum tells me I am not alone. So I guess I have to take this down to Ban Leong again to try to fix or exchange a new one but seriously that does not solve the problem and a wait of my time to make another trip down to their office which is not really easy to get to as it is out of the way in some factory settlement.

At $245... this failure rate is un-Asus... at least to me. This is my first Asus product that fail like this in the last 2 decades and I am a big supporter of Asus products for me and clients. I just hope I can get this resolve without this happening again and having to make another trip down. And I wonder how many exchange also will they keep giving me?

Ok it is a new product and some bug will happen...so how do we get around it after ploumping down a sizeable amount over a $10 keyboard that is still working when I plug it in and having used it for over 7 years as a spare in case my price ones fail. (the irony but to be fair this is the first time a pricey keyboard of mine failed in a long long time). Or does that mean we get to choose another keyboard?

I am sure I can get the people at Asus ( Ban Leong) to look into it but if this is a batch problem I wonder what they can even do. Stay tune... will update once I contact servicing center again and do a follow up

[Sammy888]

HI

Just got off the phone with the helpdesk.

According to him, he has never heard of this problem with the Strix Flare like what is happening to mine and why. I told him about the ROG forum having some discussion on this. In any case, he told me to bring it down yet again and they will replace it. Which is good and fine but that does not do much for the fact that if they do not solve the problem I have to keep going down to get a new one which I am sure there has to be some end point to it heheh

I hope it is a batch issue but if they keep giving me a new one from the same batch, my situation is not looking good.

So I will head over tomorrow to get a new one and let's hope it stays working this time.

[Cristi007]

hello, I have the exactly same problem with my flare strix, after I pressed the brightness button while windows was closing, I found out that my keyboard dosent work anymore, i uninstalled aura sync and armoury, than I installed only armoury, but the app dosent work because the keyboard keeps plugging and unplugging itself, i mean i keep hearing the unplug and plug in sounds from windows and because of that the app stops working after a few seconds, but at first it only detects the mouse ROG Pugio, and after a few seconds it also detects the keyboard, but i cant change or do anything in the app.


im just curious if I can fix the keyboard somehow, without using the warranty, because that would take too much time and I don't really wanna do that, if there it's a way, someone please could tell me all the steps to fix it, so I can follow them, ty very much.

[MasterC]

Cristi007 wrote:
hello, I have the exactly same problem with my flare strix, after I pressed the brightness button while windows was closing, I found out that my keyboard dosent work anymore, i uninstalled aura sync and armoury, than I installed only armoury, but the app dosent work because the keyboard keeps plugging and unplugging itself, i mean i keep hearing the unplug and plug in sounds from windows and because of that the app stops working after a few seconds, but at first it only detects the mouse ROG Pugio, and after a few seconds it also detects the keyboard, but i cant change or do anything in the app.


im just curious if I can fix the keyboard somehow, without using the warranty, because that would take too much time and I don't really wanna do that, if there it's a way, someone please could tell me all the steps to fix it, so I can follow them, ty very much.

Sorry, the only way to resolve this issue is to exchange for a new one (probably faster) or service it (RMA). It's too late to update the firmware unfortunately.