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ROG Strix Flare II Animate - UK Layout Keys no longer working

nimrais
Level 7
Wondering if anyone else with the UK layout keyboard has had the same issue? Have been chatting with support, but they don't have a solution and have said to return it.
The UK layout used to work, so am wondering if a recent firmware update might have changed something - other UK specific keys still work (e.g. £) but the ones highlighted have stopped working recently.
Though I'd try here before sending back.

96732
248 Views
16 REPLIES 16

No luck with that either 😞

Nate152
Moderator
Sorry to hear.

Try using the Armoury Crate uninstall tool once more but don't install Armoury Crate.

Or, could you try your keyboard on another pc to confirm the two keys are faulty?

No luck with other machines either, or with Crate uninstalled.

Nate152
Moderator
Thank you,

It seems your ROG Strix Flare II Animate keys are faulty.

Contact ASUS tech support for your region and see what they suggest, they may have you set up an RMA.

Thanks - appreciate you trying to help Nate152!

Nate152
Moderator

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Level 7

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