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[ROG Falchion Ace] W key not working properly

Yovman
Level 7

Hi All,

I have recently bought the subjected keyboard. W does not seem to work properly, i can type perfectly with it, but in games where you use the W key to move forward, sometimes the character will stop even tho you didnt not release the W key. How it happens is random, sometimes I dont even press any other key and the W just "forgets" that it is being pressed. Sometimes after pressing other keys like shift (to dash) or space (to jump) the character wont move forward anymore unless i release and press the W again. 

At first i felt like it happened 1 out of 100 scenarios, today it started happening more regularly so i got tired of it and i am now writing to you guys.
I have tried to reset the keyboard by FN + Caps.

App version 9.8.9.0
Keyboard version: 1.00.05

Please help, what should i do? Take it back to the store? Or its even registered product with Asus so should i use that warranty? I am from Hungary, Europe.
Thank you,
Zsolt

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1 REPLY 1

Nate152
Moderator

Hello Yovman

Since you can type perfect with the W key, this sounds like it's ok.

Does the W key stop working in all games?