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ROG Claymore

FoskcoRS5
Level 7
Dear ASUS,

We want the Claymore, and we want it now.

Please.

Thank you,

-Your loyal consumers
319 Views
390 REPLIES 390

Crasje
Level 12
Just got my claymore... super happy.. untill I hooked it up to my brandnew machine (see my specs).

At first i could not log in.. turned out I kept mistyping my password, When I did a test type, it looked like I was typing drunk, especially the S, F, L and Enter were sporaticly showing. The Enter only works when hitting it exactly in the center.

Then I tried the Rog Armoury software that said my keybord needed an upgrade. When performing the update the software crashed.
I rebooted - crash
other USB ports -crash

So after 15 minutes, hooked up my old keyboard and all is fine. So back it goes... trying a next one.

I have a lot of ROG stuff, Spatha, Maximus IX, GTX980Ti, PG348Q and was now going for the keyboard, thats a lot of euro's of ROG hardware.
I can understandsoftware being buggy for exotic functions or whatever... but a keyboard not typing correct... seriously?

Cooler Master Silent Pro Hybrid 1300W ATX
Asus ROG Maximus Z690 Extreme
Intel Core i9-12.900k
ROG Ryujin 360
Corsair DDR5 Dominator Platinum RGB 2x32GB 5600Mhz
Samsung 980 PRO 2TB M.2 SSD (2x)
Seagate Firecuda 1TB
ROG RTX3080-O10G-Gaming
Monitor 1: ROG STRIX XG349C
Monitor 2: Samsung HDTV T27D590
ROG Claymore
ROG Spatha X
ROG Balteus Qi
Windows 11
😉

JustinThyme
Level 13
Sorry to hear you had issues. Make sure you have the latest armory software. *I believe it's on the claymore (not core) page. Check around for the latest version. For reasons unknown all the support pages don't get updated with the new versions.*

I didn't have any issues with the KB working but did have lighting issues and the FW would not update until I installed the latest version. I bought the claymore core and spatha the same day, the mouse wouldn't update either. All good now though.*

If that's not the issue sometimes new gear comes broken. Usually less than 5% but everyone has to take their turn at some point getting a goose egg. Don't let that discourage you. Once mine got all ironed out it works great. My only issue is sometimes on cold boot the KB or mouse won't work and I have to disconnect then reconnect the USB then goes to working fine. I'm not at all happy about that issue as one would think that when you pay premium  you would get a flawless premium product.*



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

JustinThyme wrote:
Sorry to hear you had issues. Make sure you have the latest armory software. *I believe it's on the claymore (not core) page. Check around for the latest version. For reasons unknown all the support pages don't get updated with the new versions.*

I didn't have any issues with the KB working but did have lighting issues and the FW would not update until I installed the latest version. I bought the claymore core and spatha the same day, the mouse wouldn't update either. All good now though.*

If that's not the issue sometimes new gear comes broken. Usually less than 5% but everyone has to take their turn at some point getting a goose egg. Don't let that discourage you. Once mine got all ironed out it works great. My only issue is sometimes on cold boot the KB or mouse won't work and I have to disconnect then reconnect the USB then goes to working fine. I'm not at all happy about that issue as one would think that when you pay premium  you would get a flawless premium product.*


Hey I was just wondering if you ever got the issue fixxed that caused your keyboard to not work on cold boot...mines doing the same thing. Thanks in advance for any help you can provide.

Bahz
Level 12
I received an update from our peripheral team and they have narrowed down the issue to a packaging issue that caused keys to be pressed down with heavy amount of pressure for prolonged period of time causing the switch springs to deform. In addition, most of the earlier stock was prepared much in advance before the launch of the product so they were sitting in warehouse storage for a little longer than normal. This packaging issue caused the following reported issues: multiple inputs, unresponsiveness, and chattering keys. There has been adjustments made to the packaging, testing methods and a new packaging design will be implemented to address these issues and we expect all recent stock and future stock to no longer have this issue. For those who purchased a unit with the aforementioned issues, please try to continuously press the affected keys many times with some pressure to fix. If this method is unable to resolve the issue then we recommend returning the unit for exchange or refund. We apologize for all the inconvenience caused and appreciate the help from the community in helping us identify the root issue.

Bahz wrote:
I received an update from our peripheral team and they have narrowed down the issue to a packaging issue that caused keys to be pressed down with heavy amount of pressure for prolonged period of time causing the switch springs to deform. In addition, most of the earlier stock was prepared much in advance before the launch of the product so they were sitting in warehouse storage for a little longer than normal. This packaging issue caused the following reported issues: multiple inputs, unresponsiveness, and chattering keys. There has been adjustments made to the packaging, testing methods and a new packaging design will be implemented to address these issues and we expect all recent stock and future stock to no longer have this issue. For those who purchased a unit with the aforementioned issues, please try to continuously press the affected keys many times with some pressure to fix. If this method is unable to resolve the issue then we recommend returning the unit for exchange or refund. We apologize for all the inconvenience caused and appreciate the help from the community in helping us identify the root issue.


Any word on the software update? I'm unable to set macro on the 'pause break' 'print screen' keys on the keyboard despite the software stated that I already did. I've already posted this similar problem on previous page with the youtube video.

WLiao-` wrote:
Any word on the software update? I'm unable to set macro on the 'pause break' 'print screen' keys on the keyboard despite the software stated that I already did. I've already posted this similar problem on previous page with the youtube video.


I'll follow up on this and check with our peripheral teams on when they plan to release the next firmware update to address this issue. Thanks.

Hey there, I have recently purchased a Claymore 100% and Gladius II mouse.

First things first:
Both of them are stunning. It was actually the reason I bought them at this expensive price. Claymore looks unique, like something I would built If I was designing keyboards. Although if I was in charge I would never allow a Keyboard to be released without dedicated media controls, usb passthrough and at least a column of Modifier keys to the left of the keyboard. But again, style is so important to me that I got the Claymore without those characteristics that I and most people consider a must.

The Gladius II is another beauty. I am totally sold on the leds alone. The wave pattern is absolutely stunning, almost looks like the mouse is a spaceship hovering above my metal mouse pad. The 3360 sensor is another pearl. In fact this is the first big mouse that I can actually aim with becasue the sensor is so good that compensates for the less than perfect shape which is very similar to the Deathadder. The biggest selling point was actually the easily replaceable switches. Without those I would have never even tried the mouse because of the price.

Now the problems: The mouse weakest link and only problem is like always the piece of trash OMRON switches. 50 million clicks they say..lol... half an hour into testing it both switches were already stuck in autofire multiple times. After one day of use the switches are sounding like they are half broken and too loose already. Need to try the replacement switches but once again, a mouse from me would never ever have anything from OMRON (unless it's easily replaceable). Second problem is weight: At 110g this is nightmare for more than a hour of playing. The hand, wrist and arm get so tired on fast paced shooters like DOOM in Ultra Nightmare that after a while not even this amazing sensor can be of any help.

Overall, wouldn't recommend it for fast paced fps games but pretty cool for everything else since other games don't require so much fast movement.

Now the keyboard problems which is the reason for this post:

The hardware part seems fine, at least I haven't had any problems that I noticed. The software part? OMG, I honestly never seen something so amateurish, something so bad, something so... I'm lacking the words.

1st problem: It doesn't store custom led profiles. Everytime I change profile inside the armory software it resets the custom leds on the other profiles.
Only way I got it to work is configure profiles #2, #3, #4 and #5 with the default (non custom profiles) and then leave profile #1 for last, add custom leds to it, save it and exit software. After exiting the armory software I can change profiles directly through the keyboard and everything works as it should concerning the leds but whenever I open the armory software I immediately lose the custom leds again without even changing any profile. :((

2nd problem: Macros and the rest of stuff like configuring a key to open a program are completely useless. I gave up completely and use my Raz3r Tartarus instead for Macros to avoid going back to the store and smack someone's head with the Claymore (I mean, the most expensive keyboard of all time and not even the simplest of macros works?! Again, if I was in charge at ROG someone's head would be rolling by now. Totally unacceptable amateurish stuff) I got to the point where I was losing my mind. Let me describe it in more detail:

Armory software not registering the keys I press. Not a keyboard problem because If I plug in another keyboard it also doesn't register the pressed keys. When the Armory finally decides to work with the claymore it also works with any other keyboard (it's seems like it's really only a software problem).
Also could never assign any macro or program to any of keypad keys and the only reason i bought the full Claymore was to use the numpad as macros and program launch shortcuts.
When it comes to the non keypad keys it's basically a lottery. I tried to use the Ins/Home/Pg Up/Del/End/Pg Down keys for macros and sometimes it worked, others didn't register the key at all. Total lottery, no method to it's madness.
Sometimes I would assign a key to launch a program, the software said everything was ok but when I tried to test the key it didn't open any program at all. There was one time I kept pressing the key over and over and nothing happened, then all of a sudden, like 15 minutes later several instances of that program open up all at the same time when i was not expecting it all all!!!lol

Other Major problem. My Gladius II uses ROG_Armoury_v10129 but the Claymore uses ROG_Armoury_v10127.
I have ROG_Armoury_v10129 installed now because I want the latest drivers for the mouse but with this version I can only add macro keys, etc to the Claymore's profile #1. No macro or program launch works on any key of the remaining profiles. Only profile #1 works with macros, etc and only works half the time.

Another ridiculous thing is when I change or update the ROG_Armory software it resets all the profiles. It actually replaces the profiles inside C:\Program Files (x86)\ASUS\ROG Armoury\Config_Claymore with the default ones.

Guys, seriously, this is so amateurish it hurts. You build a unified software for all your products and they can't even use the same version? I have to choose between Keyboard or mouse?

Basically what I need to know is if this is fixable or if I should return the keyboard and even the mouse (if the software can't work with both).

I am running Win10 x64 Enterprise

Thanks for your time.

I feel your hurt! I bought a claymore too, and I have almost have all problem with it what you described very well! I would add a thing to your list.
Why we can't assign a custom effect for all 6( why only 6 ) profiles?! If you make a special color layout, you can assign it for all six profile and thats is! Shame!
I hope they are busy working on the armoury ****!!!


Asuhra wrote:
Hey there, I have recently purchased a Claymore 100% and Gladius II mouse.

First things first:
Both of them are stunning. It was actually the reason I bought them at this expensive price. Claymore looks unique, like something I would built If I was designing keyboards. Although if I was in charge I would never allow a Keyboard to be released without dedicated media controls, usb passthrough and at least a column of Modifier keys to the left of the keyboard. But again, style is so important to me that I got the Claymore without those characteristics that I and most people consider a must.

The Gladius II is another beauty. I am totally sold on the leds alone. The wave pattern is absolutely stunning, almost looks like the mouse is a spaceship hovering above my metal mouse pad. The 3360 sensor is another pearl. In fact this is the first big mouse that I can actually aim with becasue the sensor is so good that compensates for the less than perfect shape which is very similar to the Deathadder. The biggest selling point was actually the easily replaceable switches. Without those I would have never even tried the mouse because of the price.

Now the problems: The mouse weakest link and only problem is like always the piece of trash OMRON switches. 50 million clicks they say..lol... half an hour into testing it both switches were already stuck in autofire multiple times. After one day of use the switches are sounding like they are half broken and too loose already. Need to try the replacement switches but once again, a mouse from me would never ever have anything from OMRON (unless it's easily replaceable). Second problem is weight: At 110g this is nightmare for more than a hour of playing. The hand, wrist and arm get so tired on fast paced shooters like DOOM in Ultra Nightmare that after a while not even this amazing sensor can be of any help.

Overall, wouldn't recommend it for fast paced fps games but pretty cool for everything else since other games don't require so much fast movement.

Now the keyboard problems which is the reason for this post:

The hardware part seems fine, at least I haven't had any problems that I noticed. The software part? OMG, I honestly never seen something so amateurish, something so bad, something so... I'm lacking the words.

1st problem: It doesn't store custom led profiles. Everytime I change profile inside the armory software it resets the custom leds on the other profiles.
Only way I got it to work is configure profiles #2, #3, #4 and #5 with the default (non custom profiles) and then leave profile #1 for last, add custom leds to it, save it and exit software. After exiting the armory software I can change profiles directly through the keyboard and everything works as it should concerning the leds but whenever I open the armory software I immediately lose the custom leds again without even changing any profile. :((

2nd problem: Macros and the rest of stuff like configuring a key to open a program are completely useless. I gave up completely and use my Raz3r Tartarus instead for Macros to avoid going back to the store and smack someone's head with the Claymore (I mean, the most expensive keyboard of all time and not even the simplest of macros works?! Again, if I was in charge at ROG someone's head would be rolling by now. Totally unacceptable amateurish stuff) I got to the point where I was losing my mind. Let me describe it in more detail:

Armory software not registering the keys I press. Not a keyboard problem because If I plug in another keyboard it also doesn't register the pressed keys. When the Armory finally decides to work with the claymore it also works with any other keyboard (it's seems like it's really only a software problem).
Also could never assign any macro or program to any of keypad keys and the only reason i bought the full Claymore was to use the numpad as macros and program launch shortcuts.
When it comes to the non keypad keys it's basically a lottery. I tried to use the Ins/Home/Pg Up/Del/End/Pg Down keys for macros and sometimes it worked, others didn't register the key at all. Total lottery, no method to it's madness.
Sometimes I would assign a key to launch a program, the software said everything was ok but when I tried to test the key it didn't open any program at all. There was one time I kept pressing the key over and over and nothing happened, then all of a sudden, like 15 minutes later several instances of that program open up all at the same time when i was not expecting it all all!!!lol

Other Major problem. My Gladius II uses ROG_Armoury_v10129 but the Claymore uses ROG_Armoury_v10127.
I have ROG_Armoury_v10129 installed now because I want the latest drivers for the mouse but with this version I can only add macro keys, etc to the Claymore's profile #1. No macro or program launch works on any key of the remaining profiles. Only profile #1 works with macros, etc and only works half the time.

Another ridiculous thing is when I change or update the ROG_Armory software it resets all the profiles. It actually replaces the profiles inside C:\Program Files (x86)\ASUS\ROG Armoury\Config_Claymore with the default ones.

Guys, seriously, this is so amateurish it hurts. You build a unified software for all your products and they can't even use the same version? I have to choose between Keyboard or mouse?

Basically what I need to know is if this is fixable or if I should return the keyboard and even the mouse (if the software can't work with both).

I am running Win10 x64 Enterprise

Thanks for your time.

Hi, I just bought the rog claymore full edition with the numpad a couple of days ago. Unfortunately I skipped the process of gathering more information about it. It would have been different if I stumbled on this forum post before I made the purchase. Who would have thought that a $200+ keyboard would have basic fundamental problem of functioning like what a proper keyboard should. Like typing without any issues like the chattering and unresponsive keys, as well as the simple of task of assigning a keystroke to a different key for instance. Seriously, even my old cmstorm mech or the membrane logitech g105 keys can be reassigned to whatever keys I want. And that they are perfectly usable since day 1.

Like others facing this issue, most of the keys on my numpad are either chattering or unresponsive. Numpad 0 will register an output after several keypresses, and even then it's either a single 0 or a bunch of 0s. When I pressed once, I expect to have a single 0. Not a bunch of them. And when I keep it depressed, it sometimes takes a couple more attempts before displaying a row of 0s which is as expected. But I noticed that sometimes it can pause slightly before continue outputting 0s.

The tkl board itself has some keys with similar issues before it evened out and finally fixed. I noticed most keys affected were on the right side of the board, which means the arrow keys, right control, page up and downs, etc.

Now I'm not sure if there are underlying issues with the keyboard. I don't know if the keyboard controller is actually capable of handling additional external interface like the numpad, on top of controlling the leds. Perhaps that is why it is struggling to function with the numpad attached. Please take note that this is merely speculation on my part. But perhaps the team can provide a quick resolution to this.

*
Bahz wrote:
I received an update from our peripheral team and they have narrowed down the issue to a packaging issue that caused keys to be pressed down with heavy amount of pressure for prolonged period of time causing the switch springs to deform. In addition, most of the earlier stock was prepared much in advance before the launch of the product so they were sitting in warehouse storage for a little longer than normal. This packaging issue caused the following reported issues: multiple inputs, unresponsiveness, and chattering keys. There has been adjustments made to the packaging, testing methods and a new packaging design will be implemented to address these issues and we expect all recent stock and future stock to no longer have this issue. For those who purchased a unit with the aforementioned issues, please try to continuously press the affected keys many times with some pressure to fix. If this method is unable to resolve the issue then we recommend returning the unit for exchange or refund. We apologize for all the inconvenience caused and appreciate the help from the community in helping us identify the root issue.


Hi Bahz, may I know if the refund policy is applicable to global regions as well? Thanks.*

So i got a replacement rog claymore and it is even worse than the previous one. I am now requesting a refund and will not be buying any more garbage rog gear. i'm using an Advent £5 keyboard that makes the claymore look terrible in comparison i can touch type and game without dying due to inability to straif.....