You mentioned that you tried to disconnect and tried again, are you using the original USB cable? Try pushing the connector in more firmly, heard somebody simply had a connection issue (strangely the keyboard was working but couldn't update).
Are you using a USB 3.0 port or above?
Try removing the USB hub if you're using one, connect directly to your PC/NB.
Test on a different system.
yes original cable... new keyboard. i got it today.... try use difrend usb port yes use usb 2.0 and 3.0 i try system fine new pc clean windows. i no have another system.
I thought when you pay more than 250 bucks for a keyboard, then it works without problems and not like garbage that you have to mess around with.
Sorry to hear that, haven't seen many people posting about that. It's not wrong to have high expectations.
Found the thread, another person simply tried a few more times and it installed in the end. The root cause is unclear.
Are you using Type-C to connect or adding the adaptor?
Glad it worked out for you in the end.
Yes, better to use Type-C if you intend to enable passthrough and utilize fast-charging. It also needs to pull sufficient power for two devices.
Interesting, I have clicked on the update button numerous times in armoury crate tonight expecting a firmware update and there was not one. Not sure why when others are getting it.
Does fast charging work with your claymore 2? I have had mine for about 3 months and the charging is painfully slow when plugged directly into a usb c port on the front of my Helios case. It charges around 25% in 2 hours.