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ROG Claymore II keyb - Encountered error trying to identify the firmware version

Level 10
Hello everyone.

I tried to update the ROG Claymore II keyboard firmware (the new firmware was notified to me today by the program Armoury Crate), but every time I try to update the firmware, I get this error message:

Encountered error trying to identify the firmware version.
Please reconnect the device, and click "Check for Updates" to try again.

I've already tried resetting the keyboard and uninstalling and reinstalling Armoury Crate, but the situation doesn't change...

My actual firmware is: 30.83.04

Keyboard version: 30.43.03
Keypad version: 2.00.02

How can I solve the problem ?

Thanks in advance.


Level 7

are you already finished and succesfull the firmware update? if u already finished your firmware update can u share to me how to solve the problem? because i exactly have the same problem, i cant update my ROG falchion keyboard firmware, please answer me, and give me how to solve the problem.

Hello thunder_gaming6

To update your ROG Falchion in Armoury Crate....

1) Connect the usb-c cable to your RG Falchion, connect the other end to a pc usb port.

2) Set the wireless switch on the ROG Falchion to On.

3) Connect the wireless dongle to a pc usb port.

4) Try the update in Armoury Crate.