My ROG Azoth keyboard keeps getting disconnected from Armoury Crate resulting in a "we are sorry, there is an error with the device page" message when trying to access it in Armoury Crate.
This causes a few problems:
- The "adaptive color" RGB option gets stuck and stops updating.
- Scenario profiles get stuck and stop updating.
- The RGB configuration, keyboard settings, macros, etc. freeze and cannot be changed.
The only temporary fix I've found is switching the keyboard from wired mode to wireless, and then back to wired mode. This briefly fixes the issue, though it regularly occurs every 10-30 minutes.
Things I've already tried:
- I exchanged my previous Azoth keyboard through Amazon for a new one because I thought it may be a hardware issue. This exact issue has occurred on both keyboards.
- I reinstalled Armoury Crate numerous times.
- I reset the keyboard using FN+ESC numerous times.
- I swapped USB ports and USB cables.
- I've tried the keyboard on an entirely different PC and it still occurs.
One other important note is that I tried both SignalRGB and OpenRGB for troubleshooting purposes, and the issue still occurs with those - even with Armoury Crate uninstalled - where the RGB becomes unresponsive after a short period of time. This leads me to believe it's a firmware issue of some sort, but who knows.
Armoury Crate, the firmware, my BIOS, drivers, and Windows are all up-to-date.
I have a log file attached.
