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ROG Azoth custom banner not working

OozeScarab
Level 7

In the OLED configuration for the ROG Azoth keyboard, there's an option called "Custom banner" but I am unable to open it, when clicking on the button, a loader appears but then nothing happens.

I tried in 2 different computers with the behavior being the same, I also tried resetting the keyboard by pressing Fn + ESC, and finally I tried reinstalling Armoury crate.

Details:

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate service 5.6.8
Aura Wallpaper Service Not installed
Aura SDK 3.04.32
ASUS Aac_NBDT HAL 2.5.30.0
ASUS Keyboard HAL 1.2.35.0
ASUS Mouse HAL 1.2.0.69

As for the keyboard:

OozeScarab_0-1692675308515.png

 

438 Views
15 REPLIES 15

Nate152
Moderator

Ah, I see yours is showing only "Image or Animation".

Try using the Armoury Crate uninstall tool.

In the link below select your operating system, click "Show all" in blue, the uninstall tool is the third download.

Armoury Crate - Support (asus.com)

Once uninstalled, install Armoury Crate version 3.2.7.2 (first download), then check for updates in Armoury Crate at the Update Center.

Does this get the other options to show?

AZOTH OLED.png

Hello,

I just followed these exact steps and it's still not showing:

polaelking_0-1692920404771.png

Here are the Diagnostics results:

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate lite service 5.6.8
Aura Wallpaper Service Not installed
Aura SDK 3.04.32
ASUS AIOFan HAL 1.2.7.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.5
ASUS Keyboard HAL 1.2.35.0
KingstonDram 1.1.19
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.43.1
ENE_EHD_M2_HAL 1.0.10.3
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0

polaelking_1-1692920491186.png

polaelking_2-1692920626090.png

 

 

 

Nate152
Moderator

Comparing your versions to mine, they all look good except for the ROG Live Service. Yours is showing an older version.

Try checking for more updates at the update center.

Live Serice.png

Great it's working now.

 

The "Custom Banner" is definetly not working though and I can see alot of people on different forums with same issue

Nate152
Moderator

Good to hear you got the other options to show.

The Custom Banner isn't working for me either, we'll just have to hang in there and wait for the update.

Thank you @Nate152