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ROG Azoth custom banner not working

OozeScarab
Level 7

In the OLED configuration for the ROG Azoth keyboard, there's an option called "Custom banner" but I am unable to open it, when clicking on the button, a loader appears but then nothing happens.

I tried in 2 different computers with the behavior being the same, I also tried resetting the keyboard by pressing Fn + ESC, and finally I tried reinstalling Armoury crate.

Details:

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate service 5.6.8
Aura Wallpaper Service Not installed
Aura SDK 3.04.32
ASUS Aac_NBDT HAL 2.5.30.0
ASUS Keyboard HAL 1.2.35.0
ASUS Mouse HAL 1.2.0.69

As for the keyboard:

OozeScarab_0-1692675308515.png

 

934 Views
15 REPLIES 15

polaelking
Level 9

Same issue, also the oled tab completely changed overnight. Idk if it's something I did but there used to be 4 other options such as adding your own gif or displaying temps and stuff. It wasn't just those 6 animations that populated the entire tab 

polaelking_0-1692730441326.png

 

polaelking
Level 9

It should look like this which I found on a youtube video bit it's gone for me. only thing showing for me is the "Image or Animation'" button (first one)

polaelking_0-1692734643290.png

 

nickdvzzo
Level 7

I have the same issue, just got keyboard and when I click custom banner, it does a loading wheel and then nothing happens.

Yup, same here when I did have the ”custom banner” tag and clicked it, did the same thing where it seemed like it was loading it but then nothing happened 

polaelking
Level 9

@OozeScarab wrote:

In the OLED configuration for the ROG Azoth keyboard, there's an option called "Custom banner" but I am unable to open it, when clicking on the button, a loader appears but then nothing happens.

I tried in 2 different computers with the behavior being the same, I also tried resetting the keyboard by pressing Fn + ESC, and finally I tried reinstalling Armoury crate.

Details:

Item Version
---- -------
Armoury Crate UWP App 5.6.8.0
ROG Live Service 2.1.4.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate service 5.6.8
Aura Wallpaper Service Not installed
Aura SDK 3.04.32
ASUS Aac_NBDT HAL 2.5.30.0
ASUS Keyboard HAL 1.2.35.0
ASUS Mouse HAL 1.2.0.69

As for the keyboard:

OozeScarab_0-1692675308515.png
@asus 


 

Nate152
Moderator

Hey guys,

Thank you for reporting.

After testing, I encountered the same issue with the Custom Banner not coming up in Armoury Crate. I reported it to the tech team, they confirmed the bug and said a new firmware update is coming in about two weeks to resolve the issue.

 

 

 

Thanks for looking into this Nate and submitting a fix! 

what about the issue I’m experiencing referenced above?

It’s shown in my screenshots in above replies… the other 3 buttons under “image or animation” are gone

@OozeScarab @nickdvzzo 

Update: Custom Banner is working now! 
Pretty cool 

Thanks Nate