12-01-2024 06:48 AM
its been around 2.5 year and this happened the altgr blue light stopped working anyway i can fix it or does it need to go to a repair center and just so you guys know the guarantee is finished 🙂
12-01-2024 10:31 AM
Hello KatenShinMori
I don't have the ALTGR key, but I'm wondering if having it enabled or disabled turns it green.
You could try resetting your keyboard by pressing and holding the Fn + Esc keys for 10-15 seconds.
Additionally, you can install Armoury Crate, check for updates and use the lighting control to see if this changes the color of the ALTGR key.
https://rog.asus.com/supportonly/armoury_crate/helpdesk_download/
12-01-2024 01:56 PM
Thank you for the solutions i have tried all of them and yet it was still the blue failing i think its a failed blue light. Even though i dont have a guarantee can i still send it to asus repair centers?
12-01-2024 03:35 PM - edited 12-01-2024 03:37 PM
It seems there could be an issue with that particular led and I'm sure ASUS would fix it for a fee.
Contact an official ASUS Support Center for your region. You will most likely have to pay shipping both ways plus the cost of the repair.