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My ROG Falchion Wont connect to Bluetooth and the Serial number wont work to begin the RMA

kulkidz91
Level 7

Hey Guys,

So my ROG Falchion Keyboard was working amazing up until a few months ago when it got updated and then the Bluetooth dongle stopped connecting to the keyboard. I wanted to try and RMA it for ASUS to replace it only to find out that the RMA S/N section of the ROG site won't accept my S/N for the keyboard. 

That is strange as I have been able to register the keyboard via Armory Crate. Can anyone help?

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kulkidz91
Level 7

Speaking with an agent online now Case Information

Your case number for future reference is N2305075496-0001.