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Keyboard issue: when typing the number 6 it comes doubled

jbuffoni
Level 8

I just bought the ROG STRIX SCOPE II 96 wireless, I´m facing the issue that when I type the number "6" it is printed multiple times.

I tested with windows 10 and android, same issue

see example:
12345667890 - 1234567890 - 12345667890 
66 66 66 66 66 66 66 66 66 66 6 6 6 66 66 66 66 66 6 66 66 6 6 66 666 6
1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 
doesn´t happen with the other caracters
qwertzuiopü+
asdfghjklöä#
<yxcvbnm,.-

but of course with the "and" sign too, some are not even printing out. Im about to return this item unfortunately as I use it for work.
I hope you will fix this issue. 
& & & & & &  &  & &  &&      &  &   & &  &  & && && &  & &&  & && & &  &  && & & & & & &&

328 Views
2 ACCEPTED SOLUTIONS

Accepted Solutions

Nate152
Moderator

Nate152
Moderator
9 REPLIES 9

Nate152
Moderator

Hello jbuffoni

1) Have you tried resetting your ROG Strix Scope II 96 Wireless by pressing and holding the Fn + Esc keys for 10-15 seconds? It will flash green when it's reset.

2) Have you installed Armoury Crate Gear or Armoury Crate and updated your ROG Strix Scope II 96 Wireless? 

3) Does the repeating happen in both wired mode and 2.4GHz wireless mode?

 

 

 

 

 

Hello Nate,

Thanks for your fast response, I went through 2 of the options from you listed:

1) Have you tried resetting your ROG Strix Scope II 96 Wireless by pressing and holding the Fn + Esc keys for 10-15 seconds? It will flash green when it's reset. 
DONE - didn´t work

3) Does the repeating happen in both wired mode and 2.4GHz wireless mode?
DONE - didn´t work


as I got a new replacement I sent the faulty one back

Nate152
Moderator

Hey Nate, 

Replacement arrived, no issues so far. Happy with it

Nate152
Moderator

Thank you for letting us know all is well with your replacement.

 

 

 

 

 

Hello Nate! 

I have bad news, it is happening with a different key now..

which is the dot key..

.. .. .. .. .. . .. .. . .. .. .. .. . .. . . .. . .. . . .. .. . . . . .. .. . .. . 

are there any other solutions? 

Nate152
Moderator

thank you Nate, seems a lot better now!
I will keep you updated if something comes up but I thank you for the whole support!

Nate152
Moderator

You're welcome, good to hear it's better.

Sure, if you run into any other problems please post them. If you have any questions feel free to ask.